DB Schenker

Track the status on our tracking page using your Ecoparcel Order ID and the sender's or recipient's postcode — for example, a failed delivery attempt or a parcel held at a DB Schenker collection point will show there. The Order ID appears in My Orders List as soon as your booking is confirmed, and shippers also receive it in the hourly digest email of confirmed orders. If nothing updates for a few days, reach out via our help center and we'll contact DB Schenker on your behalf. Note that under our terms, contacting the carrier directly about an Ecoparcel shipment can affect how a claim is handled, so please come to us first.

Whether you’re at your original address or a regional hub, the collection point will help you get your parcel to the destination of your choice. If you already have the courier label for a parcel, please bring your parcel to a DB Schenker collection point.

In the majority of cases, DB Schenker couriers will not call before collecting your parcel. We therefore strongly recommend that you are available at the collection address during the specified collection time.

Tracking DB Schenker parcels booked through Ecoparcel is simple: enter your Ecoparcel Order ID together with the sender's or recipient's postcode on our tracking page. The Order ID appears in My Orders List as soon as your booking is confirmed, and shippers also receive it in the hourly digest email of confirmed orders.

How does tracking work?

Each time your parcel is scanned, the status updates on our tracking page — for example in transit, out for delivery, delivered, or held at a DB Schenker collection point. Updates appear on business days only.

Please don't contact DB Schenker directly — reach out to our help center instead and we'll liaise with DB Schenker on your behalf. Note that under our terms, contacting the carrier directly about an Ecoparcel shipment can affect how a claim is handled.

Yes. If a customer orders a package to be sent, DB Schenker will send them a courier label, via e-mail, that must be attached to the package. If you used the Ecoparcel service to book a shipment and your order was confirmed by DB Schenker, remember to check your email and also your spam folder. It is essential to include the courier label in your shipment because, without it, the driver from DB Schenker will not pick up the shipment.

There are many places where you can pick up or drop off DB Schenker packages, like convenience stores, kiosks, or any shop you can imagine. The company is making it easier for people to do that by adding more of these places where they live and work.

Please note that some of the Ecoparcel services are door-to-door. This means that if you book a door-to-door service through our platform, the courier driver will pick up/deliver your items at the designated delivery address, without needing to pick up the shipment at a collection point.

DB Schenker is the world's leading freight company, it uses its own extensive land transport network to deliver freight and cargo. The trucking company has a massive land transport network in Europe. If you're looking for services like LTL, FTL, or PTL logistics, Ecoparcel is here to help you.

When you need to ship palletized or non-palletized cargo , use the standard DB Schenker freight and LTL transport services. These DB Schenker freight services include:

• "DB SCHENKERsystem Groupage" is the way to go If you want your goods to be delivered at a particular time-window, for shipments within Europe.
• "DB SCHENKERsystem Premium" lets you book shipments ahead of time If you want cargo delivered before 10 am or 1 pm for selected routes.

The company also offers partial and full truckload packages (PTL and FTL) through its DB SCHENKER part-load and DB SCHENKER full-load services for partial and full tilt and vessel courier. Individuals and businesses can use these solutions to transport non-palletized or palletized shipments in Europe.

Courier services by DB Schenker include both personal and business solutions. Although most people think of DB Schenker as a cargo courier company, the company also provides parcel courier services. With DB Schenker Parcel service, you can book shipments directly to your house that can consist of parcels up to 30kg across Europe.

DB Schenker delivers parcels between the hours of noon and 9 p.m. from Monday through Friday depending on the country of origin and destination and type of service. Most domestic deliveries are completed within 24-48 hours, with most international deliveries within Europe taking up to 3 to 10 business days.

DB Schenker provides warehousing options in most of the countries that they operate in, such as Germany and throughout Europe. To find out where your parcel currently is, check our tracking page with your Ecoparcel Order ID and postcode, or contact our support team for warehouse details.

Do you need to store your shipment while booking the service? We have a solution for that. We will let you know about the most convenient storage facility according to your requirements while planning your shipment.

The delivery schedule of DB Schenker depends on the country of origin and destination, although you can expect weekday deliveries from as early as 9 am to as late as 9 pm in most European countries.

If you want to get specific information about your delivery route, we recommend you check the details of that exact route. When you book with Ecoparcel, you can expect your parcel to be picked up between 8 am and 5 pm