All the headings are indicative and do not form part of these conditions.
1. In these conditions, the following words shall have the following meaning:
“ Company” the logistic or transport Company with legal status to provide transport services within the European Union.
“ Consignee” the Person to whom the goods are consigned.
“ Customer” any Person at whose request or on whose behalf the Company undertakes any business or provides advice, information or service.
“ Goods” the cargo to which any business under these conditions relates.
“Person” natural person(s) or anybody or bodies corporate.
“ Transport Unit” packing case (one coli – one box, package or parcel) used whatsoever for and in connection with the carriage of Goods by land or air.
“ Owner” the Owner of the Goods or Transport Unit and any other Person who is or may become interested in them.
2.1. Subject to sub-paragraph (2.2) below, all and any activities of the Company in the course of business, whether gratuitous or not, are undertaken subject to these conditions.
2.2. If any legislation, to include regulations and directives, is compulsorily applicable to any business undertaken, these conditions shall, as regards such business, be read as subject to such legislation, and nothing in these conditions shall be construed as a surrender by the Company of any of its rights or immunities or as an increase of any of its responsibilities or liabilities under such legislation, and if any part of these conditions be repugnant to such legislation to any extent, such part shall as regards such business be overridden to that extent and no further.
3. The Customer warrants that he is either the Owner or the authorized agent of the Owner and, also, that he is accepting these conditions not only for himself but also as agent for and on behalf of the Owner.
4. Subject to clauses 11 and 12 below, the Company shall be entitled to procure any or all of the services as an agent, or, to provide those services as a principal.
4.1 The Company reserves to itself full liberty as to the means, route and procedure to be followed in the performance of any service provided in the course of business undertaken subject to these conditions.
5. When the Company contracts as a principal for any services, it shall have full liberty to perform such services itself, or, to subcontract on any terms whatsoever, the whole or any part of such services.
6. When the Company acts as an agent on behalf of the Customer, the Company shall be entitled, and the Customer hereby expressly authorizes the Company, to enter into all and any contracts on behalf of the Customer as may be necessary or desirable to fulfill the Customer’s instructions, and whether such contracts are subject to the trading conditions of the parties with whom such contracts are made, or otherwise.
6.1. The Company shall, on demand by the Customer, provide evidence of any contract entered into as agent for the Customer. Insofar as the Company may be in default of the obligation to provide such evidence, it shall be deemed to have contracted with the Customer as a principal for the performance of the Customer’s instructions.
7. Subject to sub-clause (7.4) below, the Company:
7.1. Has a general lien on all Goods and documents relating to Goods in its possession, custody or control for all sums due at any time to the Company from the Customer and/or Owner on any account whatsoever, whether relating to Goods belonging to, or services provided by or on behalf of the Company to the Customer or Owner. Storage charges shall continue to accrue on any Goods detained under lien;
7.2. Shall be entitled, on at least 28 days’ notice in writing to the Customer, to sell or dispose of or deal with such Goods or documents as agent for, and at the expense of, the Customer and apply the proceeds in or towards the payment of such sums;
7.3. Shall, upon accounting to the Customer for any balance remaining after payment of any sum due to the Company, and for the cost of sale and/or disposal and/or dealing, be discharged of any liability whatsoever in respect of the Goods or documents.
7.4. When the Goods are liable to perish or deteriorate, the Company`s right to sell or dispose of or deal with the Goods shall arise immediately upon any sum becoming due to the Company, subject only to the Company taking reasonable steps to bring to the Customer`s attention its intention to sell or dispose of the Goods before doing so.
8. The Company shall be entitled to retain and be paid all brokerages, commissions, allowances and other remunerations customarily retained by, or paid to, freight forwarders.
9. Should the Customer, Consignee or Owner of the Goods fail to take delivery at the appointed time and place when and where the company is entitled to deliver, the Company shall be entitled to store the Goods, or any part thereof, at the sole risk of the Customer or Consignee or Owner, whereupon the Company’s liability in respect of the Goods, or that part thereof, stored as aforesaid, shall wholly cease. The Company’s liability, if any, in relation to such storage, shall be governed by these conditions. All costs incurred by the Company as a result of the failure to take delivery shall be deemed as freight earned, and such costs shall, upon demand, be paid by the Customer.
9.1. The Company shall be entitled at the expense of the Customer to dispose of or deal with (by sale or otherwise as may be reasonable in all the circumstances).
9.2. After at least 28 days’ notice in writing to the Customer, or (where the Customer cannot be traced and reasonable efforts have been made to contact any parties who may reasonably be supposed by the Company to have any interest in the Goods) without notice, any Goods which have been held by the Company for 90 days and which cannot be delivered as instructed; and
9.3. Without prior notice, any Goods which have perished, deteriorated, or altered, or are in immediate prospect of doing so in a manner which has caused or may reasonably be expected to cause loss or damage to the Company, or third parties, or to contravene any applicable laws or regulations.
10. No insurance will be effected except upon express instructions given in writing by the Customer and accepted in writing by the Company, and all insurances affected by the Company are subject to the usual exceptions and conditions of the policies of the insurers or underwriters taking the risk. Unless otherwise agreed in writing, the Company shall not be under any obligation to affect a separate insurance on the goods, but may declare it on any open or general policy held by the Company.
10.1. Insofar as the Company agrees to effect insurance, the Company acts solely as agent for the Customer, and the limits of liability under clause 26.1. Of these conditions shall not apply to the Company’s obligations under clause 11.
11 Except under special arrangements previously made in writing by an officer of the Company so authorized, or made pursuant to or under the terms of a printed document signed by the Company, any instructions relating to the delivery or release of the Goods in specified circumstances (such as, but not limited to, against payment or against surrender of a particular document) are accepted by the Company, where the Company has to engage third parties to effect compliance with the instructions, only as agents for the Customer.
11.1. Despite the acceptance by the Company of instructions from the Customer to collect freight, duties, charges, dues, or other expenses from the Consignee, or any other Person, on receipt of evidence of proper demand by the Company, and, in the absence of evidence of payment (for whatever reason) by such Consignee, or other Person, the Customer shall remain responsible for such freight, duties, charges, dues, or other expenses.
11.2. The Company’s liability in respect of the performance of or arranging the performance of, such instructions shall not exceed the limits set out in clause 26.1. of these conditions.
13. Advice and information, in whatever form it may be given, is provided by the Company for the Customer only. The Customer shall indemnify the Company against all loss and damage suffered as a consequence of passing such advice or information on to any third party.
14. Without prior agreement in writing by an officer of the Company so authorized, the Company will not accept or deal with Goods that require special handling regarding carriage, handling, or security whether owing to their thief attractive nature or otherwise including, but not limited to bullion, coin, precious stones, jewelry, valuables, antiques, pictures, human remains, livestock, pets, plants, dangerous goods, fragile goods, firearms, narcotics or/and drugs, food, alcohol and tobacco, remains, live animals, parcels whose value exceeds € 300, precious metals and stones, watches, jewelry and pearls, objects of art, collector's items and antiques with a value of more than € 300.00 per parcel, phone cards and pre-paid cards (e.g. for mobile phones), money and documents with monetary value (e.g. securities, acceptance bills, savings books), firearms and essential weapon parts according to § 1 of the German Weapon Law as well as ammunition, personal effects and carnet ATA goods, goods which possess a low value themselves but whose damage or loss could cause high consequential damages (e.g. volumes with sensitive data), parcels whose dispatch or storage would violate applicable laws, parcels classified as carriage forward, perishable or temperature sensitive goods. Should any Customer nevertheless deliver any such goods to the Company, or cause the Company to handle or deal with any such goods, otherwise than under such prior agreement, the Company shall have no liability whatsoever for or in connection with the goods, howsoever arising.
15. Except pursuant to instructions previously received in writing and accepted in writing by the Company, the Company will not accept or deal with Goods of a dangerous or damaging nature, nor with Goods likely to harbor or encourage vermin or other pests, nor with Goods liable to taint or affect other Goods. If such Goods are accepted pursuant to a special arrangement, but, thereafter, and in the opinion of the Company, constitute a risk to other goods, property, life or health, the Company shall, where reasonably practicable, contact the Customer in order to require him to remove or otherwise deal with the goods, but reserves the right, in any event, to do so at the expense of the Customer.
16. Where there is a choice of rates according to the extent or degree of the liability assumed by the Company and/or third parties, no declaration of value will be made and/or treated as having been made except under special arrangements previously made in writing by an officer of the Company so authorized as referred to in clause 26.4.
17. The Customer warrants:
17.1. That the description and particulars of any Goods or information furnished, or services required, by or on behalf of the Customer are full and accurate, and that any Transport Unit and/or equipment supplied by the Customer in relation to the performance of any requested service is fit for purpose, and that all Goods have been properly and sufficiently prepared, packed, stored, labelled and/or marked, and that the preparation, packing, storage, labelling, and marking are appropriate to any operations or transactions affecting the Goods and the characteristics of the Goods. Maximum weight of one parcel cannot exceed more than 50 kg, a combined length and girth of more than 3 m, a length of more than 2 m, a height of more than 0.6 m or a width of more than 0.8 m.
17.2. That where the Company receives the Goods from the Customer already stored in or on a Transport Unit, the Transport Unit is in good condition, and is suitable for the carriage to the intended destination of the Goods loaded therein, or thereon, and that where the Company provides the Transport Unit, on loading by the Customer, the Transport Unit is in good condition, and is suitable for the carriage to the intended destination of the Goods loaded therein, or thereon.
18. Without prejudice to any rights under clause 15, where the Customer delivers to the Company, or causes the Company to deal with or handle Goods of a dangerous or damaging nature, or Goods likely to harbor or encourage vermin or other pests, or Goods liable to taint or affect other goods, whether declared to the Company or not, he shall be liable for all loss or damage arising in connection with such Goods, and shall indemnify the Company against all penalties, claims, damages, costs and expenses whatsoever arising in connection therewith, and the Goods may be dealt with in such manner as the Company, or any other person in whose custody they may be at any relevant time, shall think fit.
19. The Customer undertakes that no claim shall be made against any director, servant, or employee of the Company which imposes, or attempts to impose, upon them any liability in connection with any services which are the subject of these conditions, and, if any such claim should nevertheless be made, to indemnify the Company against all consequences thereof.
20. The Customer shall save harmless and keep the Company indemnified from and against:
20.1. All liability, loss, damage, costs and expenses whatsoever (including, without prejudice to the generality of the foregoing, all duties, taxes, imposts, levies, deposits and outlays of whatsoever nature levied by any authority in relation to the Goods) arising out of the Company acting in accordance with the Customer`s instructions, or arising from any breach by the Customer of any warranty contained in these conditions, or from the negligence of the Customer any liability assumed, or incurred by the Company when, by reason of carrying out the Customer`s instructions, the Company has become liable to any other party, and all claims, costs and demands whatsoever and by whomsoever made or preferred, in excess of the liability of the Company under the terms of these conditions, regardless of whether such claims, costs, and/or demands arise from, or in connection with, the breach of contract, negligence or breach of duty of the Company, its servants, sub-contractors or agents, and any claims of a general average nature which may be made on the Company.
21. The Customer shall pay to the Company online (via Visa, Mastercard, AMEX and Discover credit/debit card), or as otherwise agreed, all sums when due, immediately and without reduction or deferment on account of any claim, counterclaim or set-off.
When the parcel weight exceeds its weight stated in the order information, ECOPARCEL has the right unilaterally charge the difference from the Eco Balance.
22. Where liability arises in respect of claims of a general average nature in connection with the Goods, the Customer shall promptly provide security to the Company, or to any other party designated by the Company, in a form acceptable to the Company.
23. The Company shall perform its duties with a reasonable degree of care, diligence, skill and judgment.
24. The Company shall be relieved of liability for any loss or damage if, and to the extent that, such loss or damage is caused by:
24.1.Strike, lock-out, stoppage or restraint of labor, the consequences of which the Company is unable to avoid by the exercise of reasonable diligence; or
24.2. Any cause or event which the Company is unable to avoid, and the consequences of which the company is unable to prevent by the exercise of reasonable diligence.
25 Except under special arrangements previously made in writing by an officer of the Company so authorized, the Company accepts no responsibility with regard to any failure to adhere to agreed departure or arrival dates of Goods.
26.1. Subject to clause 2 and 11 above and sub-clause 26.4. below, the Company’s liability howsoever arising and, notwithstanding that the cause of loss or damage be unexplained, shall not exceed in the case of claims for loss or damage to Goods: the value of any loss or damage, or a sum at the rate of 2 Euro per kilo of the gross weight of any Goods lost or damaged whichever shall be the lower. Subject to below, in the case of all other claims: the value of the subject Goods of the relevant transaction between the Company and its Customer, or where the weight can be defined, a sum calculated at the rate of two Euro per kilo of the gross weight of the subject Goods of the said transaction, or 300 Euro in respect of any one transaction, whichever shall be the least. In the case of an error and/or omission, or a series of errors and/or omissions which are repetitions of or represent the continuation of an original error, and/or omission the loss incurred, or 300 Euro in the aggregate of any one trading year commencing from the time of the making of the original error, and/or omission, whichever shall be the lower.
For the purposes of clause 26.1., the value of the Goods shall be their value when they were, or should have been, shipped.
26.2. Subject to clause 2 above and sub-clause 26.4. below, the Company’s liability for loss or damage as a result of failure to deliver, or arrange delivery of goods, in a reasonable time, or (where there is a special arrangement under Clause 25) to adhere to agreed departure or arrival dates, shall not in any circumstances whatever exceed a sum equal to twice the amount of the Company’s charges in respect of the relevant contract.
26.3. Save in respect of such loss or damage as is referred to a sub-clause 26.2. and subject to clause 2 above and Sub-Clause 26.4. below the Company shall not in any circumstances whatsoever be liable for indirect or consequential loss such as (but not limited to) loss of profit, loss of market, or the consequences of delay or deviation, however caused.
26.4. On express instructions in writing declaring the commodity and its value, received from the Customer and accepted by the Company, the Company may accept liability in excess of the limits set out in sub-clauses 26.1. to 26.3. above upon the Customer agreeing to pay the Company’s additional charges for accepting such increased liability. Details of the Company’s additional charges will be provided upon request.
27.1. Any claim by the Customer against the Company arising in respect of any service provided for the Customer, or which the Company has undertaken to provide, shall be made in writing and notified to the Company within 14 days of the date upon which the Customer became, or ought reasonably to have become, aware of any event or occurrence alleged to give rise to such claim, and any claim not made and notified as aforesaid shall be deemed to be waived and absolutely barred, except where the Customer can show that it was impossible for him to comply with this time limit and that he has made the claim as soon as it was reasonably possible for him to do so.
28.2. Notwithstanding the provisions of sub-paragraph (A) above, the Company shall in any event be discharged of all liability whatsoever and howsoever arising in respect of any service provided for the Customer, or which the Company has undertaken to provide, unless suit be brought and written notice thereof given to the Company within nine months from the date of the event or occurrence alleged to give rise to a cause of action against the Company.
29. These conditions and any act or contract to which they apply shall be governed by Dutch law and any dispute arising out of any act or contract to which these Conditions apply shall be subject to the exclusive jurisdiction of the Dutch courts.
30. Standard insurance may be up to 300 Euros per parcel for free, depends on service bought.
To receive full compensation, commercial receipts/documents which prove the value of belongings has to be supplied.
If the parcel was damaged, in addition, photos of damaged belongings has to be supplied. If the customer does not have receipts/invoices/documents to prove the value of the parcel, claim procedure will not be started.
Commercial receipts/invoices and documents has to be supplied in 28 days, if not Smartway Europe Limited will not accept any complaints or claims.
31. The claim can be rejected if the parcel was packed insufficiently. Parcel have to be packed properly based on the strength of goods.
32. Claims can be rejected if parcel was not packed into the box, which would be considered as insufficiently in packing.
33. Claim proccedure can last up to 30 working days to finish, after claim was submitted.
34. During delivery courier will ask consignee to sign for a delivery. If consignee signed for a delivery, order is marked as completed, and no further transportation is possible.
35. In the event our driver finds no one is available at the delivery address, your parcel can be left with a neighbour, taken to the local post office/parcel shop for you to collect or returned to depot, and courier will try to deliver the parcel again next working day. If the parcel was delivered to neighbor or post office/parcel shop, a notification note will be left at the delivery address or consignee will be informed by email or SMS.
35. If parcel has an overweight parcel can be returned or shipper will be asked to pay a surcharge.
36. All disputes/complaints have to be devoted to customers service agent in one week after delivery is done, after one week no complaints/disputes will be accepted as Smartway Europe Limited will consider as there were no complaints.
Please follow to restricted items list.