Parcel Tracking

Prepared for collection. Your booking is confirmed with the courier and the parcel is waiting to be picked up on the collection date.

Out for collection. The courier is on the way to collect the parcel from the sender.

Collection successful. The parcel was collected from the sender's address, or dropped off at a parcel locker or shop by the sender.

Collection problem. The courier arrived but could not collect: the sender was absent, the shipment wasn't ready, or the packaging wasn't suitable. Go to My Orders and select Rebook Collection to arrange a new attempt.

Changed collection date. The pickup was moved to a new date; the courier comes on the rescheduled day.

Inbound / Outbound. The parcel arrived at or left a sorting hub. This is the backbone of transit: parcels are only scanned at hubs, so gaps between these scans are normal on international routes.

Customs. The parcel is waiting for customs clearance. This only happens when crossing the EU customs border, for example on UK routes; within the EU parcels never enter customs. We contact you if customs needs anything from you.

Out for delivery. The parcel is on the courier's vehicle. Couriers deliver between 8 AM and 6 PM local time; an exact time window can't be guaranteed.

Delivery successful. Done, and the detail tells you where: handed to the recipient, left at a parcel shop or locker, at the post office, or with a neighbour. Check that detail before reporting a parcel missing.

Delivery problem. The attempt failed: recipient absent, wrong address or delivery refused. The courier usually tries again or leaves the parcel at a nearby pickup point, and tracking updates with what happens next.

Parcel stored in warehouse. The parcel is held at a courier facility. Tracking updates when it moves on; we contact you if anything is needed from your side.

Return. The parcel is on its way back to the sender, typically after failed delivery attempts or a refused parcel.

Our tracker works with your Ecoparcel Order ID: up to 8 letters and digits, for example QO0X1N. It appears in My Orders List as soon as your order is confirmed, and the shipper also receives it by email — confirmed orders are sent as a digest once an hour. Enter it together with the sender's or the recipient's postcode.

The courier's own long tracking number is a different code and won't be recognized here. Postcode formatting doesn't matter: spaces, dashes and letter case are ignored.

Tracking only updates on business days: parcels don't move on weekends or public holidays, so a quiet stretch usually ends on the next working day. On international routes there can also be days between hub scans while the parcel is on the road.

If you ordered several boxes, they can travel separately and arrive on different days. Is the shipment well past its estimated delivery time? Contact our support and we'll query the courier directly.

Check the delivery detail in the tracking timeline first. When the recipient isn't available, couriers deliver to the nearest parcel shop, locker, post office or a neighbour, and the recipient gets an SMS or email with the pickup location. For parcel shop pickup, bring photo ID and the collection code from that notification.

Nothing at any of those places? Contact our support. If items are missing from a delivered shipment, send us a list of the missing items and we'll guide you through the next steps.

Nothing is needed from you after a first failed attempt: the courier usually tries again or leaves the parcel at a nearby pickup point, and tracking plus a notification tell you which.

Couriers deliver between 8 AM and 6 PM local time. Some partners call ahead with a delivery window, but this isn't guaranteed.

When tracking shows a wrong-address problem, this page offers an Update Address action for that order: open your tracking result and submit the correction there. Signed in? You can also use Update Address in My Orders.

Act before the parcel is out for delivery; a correction is only possible while it's still in the courier's network. If a collection was cancelled over a wrong address, a new order is needed.

If tracking has stalled and the parcel can't be located, contact our support and we open an investigation with the courier. Always claim through Ecoparcel rather than the carrier: contacting the carrier directly can affect your right to claim.

Compensation is based on the parcel value you declared at booking, so always declare a real value: a parcel entered at zero value can't be claimed. Most services include coverage up to €100, and additional coverage is available from €2 when you book.