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Most Frequently Asked Questions

Can courier call me before collection/delivery?
Please note that due to the economy class services we provide (which allows us to offer you such low prices), the courier may not be able to call you before he arrives.
Can I send a suitcase?
Yes, you can send suitcase but please know that all parcels have to be packed properly to be handled by mechanical sorting conveyors and it has to be protected. If you are sending a suitcase, we recommend it to wrap it in bubble wrap and put it into the box, because suitcases are not suitable for road transportation.
What happens if I'm not home during collection/delivery?

Collection problem/cancelled

If you are not at the collection address during collection day, courier will update status to "Collection problem" which means, that he will try to reach you next working day, or you should write us to arrange new collection date.
In some countries, courier tries to collect only one time, and after unsuccessful attempt, status will be updated to "Collection cancelled", which indicated collection process being cancelled. In this case, money paid for transportation will be refunded back to your balance, to order again on most suitable date, or you can ask for a full refund to your payment card.

Delivery Problem

In the event our driver finds no one is available at the delivery address, your parcel can be left with a neighbour, taken to the local post office/parcel shop for you to collect or returned to depot, and courier will try to deliver the parcel again next working day. If the parcel was delivered to neighbour or post office/parcel shop, a notification note will be left at the delivery address.
What is the maximum dimensions per parcel?
Maximum dimensions per parcels side (parcel with dimensions 80x60x200 is not possible) may vary due to different rules of our partners, but majorities maximum dimensions per parcel side is:
 Weight Width Height Length Combined length and girth*
 50 kg  80 cm  60 cm  200 cm  300 cm

* Length+girth calculation formula: Length+(Width*2)+(Height*2)

Please click here to check what is the maximum dimensions from your country.

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