Privacy Policy

Last updated: August 26, 2025

EcoParcel.eu (“EcoParcel,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.ecoparcel.eu and related services.

• Account Information: name, email address, phone number, password.
• Shipping & Delivery Data: sender and recipient details (names, addresses, phone numbers, emails), parcel descriptions, tracking information.
• Payment Data: billing address, payment method, and transaction details.
• Usage Data: IP address, browser type, device information, cookies, and activity logs.
• Communication Data: messages sent via contact forms, customer support requests, or surveys.

• Processing and delivering shipments.
• Managing accounts, orders, and payments.
• Providing customer support and responding to inquiries.
• Sending important updates about shipments, services, and account activity.
• Improving our website, services, and customer experience.
• Fulfilling legal, tax, and regulatory obligations.

• Contractual necessity: to provide parcel delivery and related services.
• Legal obligations: to comply with tax, customs, and regulatory requirements.
• Legitimate interests: to improve services, prevent fraud, and ensure platform security.
• Consent: where required for marketing communications and cookies.

We may share personal data with:

• Courier & Logistics Partners (to fulfill your delivery).
• Payment Processors & Financial Institutions (to process payments securely).
• IT & Hosting Providers (for website and system operations).
• Regulatory and Legal Authorities (when required by law).

We never sell or rent your personal information to third parties.

We retain personal data only for as long as necessary:

• Account and order data: up to 7 years (to comply with accounting and legal obligations).
• Communication data: up to 2 years.
• Cookies & analytics: as specified in our Cookie Policy.

You have the right to:

• Access and obtain a copy of your data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (where legally permitted).
• Restrict or object to processing.
• Withdraw consent (for marketing/cookie use).
• Data portability (receive your data in a structured format).

We use cookies and similar technologies to:

• Ensure website functionality.
• Analyse traffic and usage patterns.
• Remember user preferences.
• Provide tailored advertising (where consented).

You can manage cookie preferences via your browser or our Cookie Settings tool.

We implement industry-standard measures to protect your personal data, including encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards such as Standard Contractual Clauses or equivalent protections in compliance with GDPR.

Our services are not directed to children under 16. We do not knowingly collect data from minors.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date.