Service Updates

Protests in France and Italy, strikes in Italy and flooding in Spain are slowing shipments. Collections and deliveries in the areas below may run behind schedule.

France. Cost-of-living protests and riots hit Paris, Lyon, Marseille, Bordeaux, Lille, Strasbourg and other cities on Saturday 17 October. Expect delays to collections and deliveries in these cities while the unrest continues. Hérault and Gard are also under flood warnings on 19 and 20 October.

Italy. Protests in Milan, Turin and Bologna on 17 October may slow city rounds. A road-haulage strike in Sicily and Calabria runs until at least Tuesday 20 October, and fuel is short in Sicily, Basilicata, Calabria and Puglia. One of our delivery partners also reports slower rounds around Rome, Naples, Modena, Siena and Monza. General strikes on Thursday 29 and Friday 30 October will slow shipments moved by rail and through ports.

Spain. Flooding around Valencia, Alicante, Murcia and the Balearic Islands has cut roads and suspended local rail lines.

Bulgaria. Deliveries in Sofia and Plovdiv are slower than usual.

Coming up: public holidays in Hungary on Friday 23 October, Austria and Ireland on Monday 26 October, Greece and Czechia on Wednesday 28 October and Lithuania on Monday 2 November, plus Madrid, Andalusia and several other Spanish regions the same day. No collections or deliveries on those days.

Diesel prices across the EU have climbed sharply since mid-August, driven by the conflict in the Middle East and tight refinery supply. The EU average pump price is up about 6% in four weeks and roughly 25% since June, with record highs in Germany and Italy this week.

Our fuel surcharge follows these prices. It is set per collection country from the official EU Weekly Oil Bulletin and covers only a share of the rise above each country's baseline. Rates were updated on 17 September and currently range from 3.61% in Ireland to 12.27% in Bulgaria.

The surcharge comes down automatically as diesel prices fall. You can see the current rate for every country on our Fuel Surcharge page.

https://www.ecoparcel.eu/en/fuel-surcharge/

For orders collected in Sweden, the shipping label is emailed to the sender by one of our delivery partners before pickup. Those labels are arriving later than usual at the moment.

There is nothing you need to do. The label will still reach the email address on your order, and you can follow the status of any order in your account.