Avaliações

A entrega foi efetuada na data prevista sem atrasos. Ligaram quando chegaram à morada para confirmar a entrega e o pacote vinha em boas condições sem danos.

Day earlier than expected, good communication.

Perfect. It was a good experience with Ecoparcel

Fast and simple

Parcel was delivered in 3 days

La experiencia ha sido positiva. He realizado dos envíos y han llegado en tiempo previsto. Cuando he contactado con ellos por alguna cuestión me han respondido rápidamente, de forma correcta y eficiente. Repetiré sin duda

impecavel:).

Absolute disaster, zero accountability, and scam-level service from Eco Parcel!
​This is not a logistics company; this is an absolute nightmare. Instead of the promised 3–4 days, my package took 15 days, and in the end, it was never even delivered! I paid in full for the Door to Door service, expecting actual professional handling, but instead, I got a brick wall of indifference, ruined nerves, and extra out-of-pocket expenses.
​Here is what your "service" actually looks like:
​Shameless daily lies: Every single day, your support team and useless bot fed me lines like "it will be delivered tomorrow," while nobody lifted a finger. Nobody was ever planning to deliver it!
​A completely useless AI assistant: Your bot is a joke—it knows nothing, solves nothing, and only wastes my time with automated, meaningless spam.
​Customer support is an absolute disgrace: Your live agents are rude, respond once every few days, ghost you, and refuse to do their jobs. Zero help, zero accountability.
​Playing detective: By sheer miracle, through my own hustle with the Italian office, I had to find out myself where my packages were, that your company screwed up internally, and that I was completely on my own.
​Because of your total incompetence and inaction, I was forced to drop everything, travel, and pay out of my own pocket for a cargo taxi just to pick up the items I already paid you to deliver to my door!
​I am not letting this go. I am filing formal complaints everywhere necessary, and I demand a full refund for the "Door to Door" service that you failed to provide. You will refund every cent for this mess and compensate for the extra expenses you forced on me!

Quick and smooth.

Good shipment—quick, high-quality, and reliable.