Reviews
excellent very fast
El paquete llegó varios días más tarde de lo previsto
Fast delivery. Thank you for calling before the delivery to make sure I am home.
It was very fast and even with some complications my parcel arrived as intened. Thank you very much. I already recommended you to my friends. ;)
It was very cheap and quick!! But I had't any information about when I was going to receive the pack, so... Lucky me someone was at home when it cames, because if not... I could lost my stuff.
fast and Efficient.
a great experience sent it and received with no issue, they even contacted me 2 times on the phone to tell me about the delivery!
I am very dissapointed in the way Liza handled this situation. It appeared to me that she saw the fact that one of the three boxes I sent was missing more as a detail, rather than something serious. I was very worried and based on her (vague, delayed and uncomplete) replies I did not have any trust that she would do everything she could to find back my box. The reason my box was finally delivered at the right address was only due to the good actions of a lady in the south of Italy, to whom the box was (wrongly) delivered. She contacted me directly and as soon as she realized that it was my box, she made sure that it was picked up by GLS and brought to Rome. If it wasn't for this lady, the box probably would have been reported missing and I would've never received it. The fact that your company had no idea where (and in which country) the box was shows that you are not in control of the situation when something goes wrong. Furthermore I find it strange that your company did not detect this error by itself. If one of the packages dissapears from the tracking systems, this should ring a bell. I do expect some sort of compensation from your company, because what happened here and especially the way you handled it and communicated with me is unacceptable in my opinion. I would like to file an official complaint.
The parcel delivery was supposed to be there 3 or 4 days before than it was eventually, therefore I got some complaints from my client unfortunatelly.
First time I used this service and sent from Ireland to Romania. Pickup on time, delivery in 6 days. Box a little damaged but not a problem whatsoever. Very pleased about the service and delivery time. Thank you
Excellent
Based on 13152 reviews
5 stars
4 stars
3 stars
Write a Review
To keep feedback authentic, Ecoparcel sends an automated review invitation to both the shipper and the consignee after every delivery.
The email contains a unique verified invitation to write a review.
This verified, invite-only process helps prevent fake or paid reviews from unknown sources and keeps our ratings trustworthy.
If your parcel was recently delivered, please check the inbox of the email used for the shipment and follow your personal review link.
Your review helps us to improve our services and identify areas for enhancement:
- Delivery speed (lead-time).
- Quality of delivery (parcel condition).
- Customer service experience.
- Ease of booking and managing shipments.
- Overall satisfaction with Ecoparcel.
If you experience any problems, please contact us.
Until 2024, we used Trustpilot as our review platform and collected 14,000+ reviews with an average rating of 4.5 out of 5 stars.
We switched to a new platform to ensure reviews come only from verified customers, making our ratings even more reliable.
Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.