Reviews
Had a little delay when picking-up. Solved with no problems. I rely on ecoparcel
Worst parcel delivery ever. I had a very bad ecoparcel experience when sending three parcels from the Netherlands to Italy. Only 2 of them arrived at the destination. The company lost one out of my three boxes and dealt with it by not answering my messages. I was advised to "kindly check with the neighbours" and despite purchasing the insurance I haven't received any refund. Ecoparcel won't refund you and definitely won't help out in case there is a problem with the delivery, they simply ignore you. Avoid at all cost! They made me lose a lot of money and time. The Ecoparcel insurance is a scam, if you use eco parcel, (I advice you NOT) but if you have to, always take the cheaper option without insurance, since they won’t give you any refund anyway. And always put your contact details on each parcel, because if you don’t, there’s no way of finding your parcel if it gets lost.
Reliable, fast transport Thanks!
Highly recommended!
It's very nice and easy to send parcels through ecoparcel . I recommend all my friends to get your flexible service. I hope to continue getting your service every time I need to post something. Good luck Ecoparcel!
Pretty awful. Three times my parcel was returned stating I had given the wrong address, I hadn't. Fourth time it finally arrived, undamaged but very late. Customer service doesn't exist, automated apologies only.
As usual, service perfect. took and delivered in perfect conditions and in less than 3 days from Italy to Hungary. It was even valuable items inside the package and nothing was damaged or stolen. To recommend.
Generalmente hago envíos de 30kg entre UK y España, suele tardar una semana. En este último envío ha tardado sólo tres días. Las cajas llegan en perfecto estado. En general estoy contenta con el servicio, salvo por uno de los repartidores que no es nada amable: me dejó el paquete fuera de la casa estando embarazada de 8 meses, desagradable en el trato...
Many thanks!
Good service
Excellent
Based on 13153 reviews
5 stars
4 stars
3 stars
Write a Review
To keep feedback authentic, Ecoparcel sends an automated review invitation to both the shipper and the consignee after every delivery.
The email contains a unique verified invitation to write a review.
This verified, invite-only process helps prevent fake or paid reviews from unknown sources and keeps our ratings trustworthy.
If your parcel was recently delivered, please check the inbox of the email used for the shipment and follow your personal review link.
Your review helps us to improve our services and identify areas for enhancement:
- Delivery speed (lead-time).
- Quality of delivery (parcel condition).
- Customer service experience.
- Ease of booking and managing shipments.
- Overall satisfaction with Ecoparcel.
If you experience any problems, please contact us.
Until 2024, we used Trustpilot as our review platform and collected 14,000+ reviews with an average rating of 4.5 out of 5 stars.
We switched to a new platform to ensure reviews come only from verified customers, making our ratings even more reliable.
Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.