Are there any weight or size restrictions for deliveries?
Yes, international deliveries have weight and size limits. Parcels can weigh up to 30kg, with total dimensions (length + girth) not exceeding 300cm. For pallets, the weight limit is 500kg, with a maximum height of 180cm. For an accurate quote and specific restrictions, please visit our homepage and enter your shipment details. For larger business-related deliveries, contact your account manager for assistance. If your parcel is large or light for its size, check our volumetric weight calculat…
Can parcels be collected on weekends or public holidays?
Parcel collections and deliveries are not available on weekends or public holidays. We operate only during standard business days to ensure reliable service. Please plan your shipment accordingly to avoid any inconvenience.
Flexible Cancellation is an optional add-on you choose at checkout. If your order is later cancelled or the parcel is not collected — for example, the shipper was absent or the address was incorrect — you receive a full refund of your transportation cost. Without Flexible Cancellation, a €6 Cancellation Fee per parcel is deducted when you request a refund for a cancelled or uncollected order. Please note: Flexible Cancellation refunds the transportation cost only. Insurance and other add-…
Most of the services come with 100 EUR coverage. Additional coverage can be selected during the booking process. Additional coverage starts from 2 EUR per order.
I don't have a local phone number. What should I do?
While international phone numbers are accepted, please note that couriers may not call international numbers in case of issues during collection or delivery. To avoid any complications, consider providing a local contact number if possible.
Ecoparcel provides delivery services throughout all EU countries. Our extensive network allows us to ensure fast and reliable shipping within Europe, making it easier to send parcels across borders.
Is it possible to buy additional parcel protection?
Yes, additional parcel protection can be purchased during the order process. This option is highly recommended for valuable or fragile items to ensure extra peace of mind during transit.
Is it possible to send a pallet as a private customer?
Yes, private customers can send pallets anywhere in Europe. However, at least one of the addresses (pickup or delivery) must be linked to a business location, such as an office, shop, or registered business address.
Is there a phone number to contact the Ecoparcel team?
We do not offer phone support; however, you can easily reach our team through the help desk on our website. Our support team is available to assist you promptly with any questions or issues.
With the Locker2Locker service, the shipper can drop off the parcel at a designated parcel shop or locker, and the recipient can pick it up from another locker of their choice. This service provides flexibility, allowing both the sender and the recipient to manage the parcel at their convenience.
What to Do Next? Split Your Shipment: You can include up to 20 parcels in one order. For example, consider sending 3 parcels weighing 30 kg each rather than 1 parcel weighing 90 kg. Be Mindful of Weight Limits: Maximum parcel weight varies by country. Some destinations accept parcels up to 50 kg while others only allow 30 kg. Check different weight options on our homepage to see what applies to your location. Optimize Your…
Currently, we are unable to offer collection or delivery services to all areas, including the Spanish Islands and other specified regions. We apologize for any inconvenience and are working diligently to expand our service coverage soon.
The volumetric weight of a shipment is a calculation that represents its density. A less dense item generally occupies more space compared to its actual weight. To determine shipping costs, the calculated volumetric weight is compared with the actual weight of the package, and the higher figure is used. Calculation Multiply the length, height, and width of your parcel (measured in centimetres). Divide the result by 5,000. The quotie…