Before You Buy

I don't have a local phone number. What should I do?

While international phone numbers are accepted, please note that couriers may not call international numbers in case of issues during collection or delivery. To avoid any complications, consider providing a local contact number if possible.

In which countries does Ecoparcel operate?

Ecoparcel provides delivery services throughout all EU countries. Our extensive network allows us to ensure fast and reliable shipping within Europe, making it easier to send parcels across borders.

I paid, but the order is not in My Orders

Every paid order is in My Orders, in the account that placed it, from status New onwards. An order that does not appear is almost always one of these:A different account. You booked while logged into another account, often a second one created with the same name or a different email. Log out and log in with the email on the order confirmation.Checkout not completed. An order that was started but not paid is not an order yet and does not appear. A bank hold is not a completed payment; the order …

Is it possible to buy additional parcel protection?

Yes, additional parcel protection can be purchased during the order process. This option is highly recommended for valuable or fragile items to ensure extra peace of mind during transit.

Is it possible to send a pallet as a private customer?

Yes, private customers can send pallets anywhere in Europe. However, at least one of the addresses (pickup or delivery) must be linked to a business location, such as an office, shop, or registered business address.

Is it possible to send to a PO Box address?

No, we do not deliver to PO Box addresses. A physical delivery address is required for all shipments.

Is there a phone number to contact the Ecoparcel team?

There is no phone line. Every request goes through the help desk on the website: the chat on any page, or Support in your account. Write in your own language.How a request is handledThe assistant answers first. It reads your order, the live tracking and the courier's events, and solves what it can on the spot: refunds, rebookings, address corrections, claims intake.What it cannot do, it hands to a person with the case already investigated. You do not need to repeat yourself.A person replies wit…

Locker2Locker service - how does it work?

With the Locker2Locker service, the shipper can drop off the parcel at a designated parcel shop or locker, and the recipient can pick it up from another locker of their choice. This service provides flexibility, allowing both the sender and the recipient to manage the parcel at their convenience.

Parcel Dimensions Issue: Your Parcel is Too Big

What to Do Next? Split Your Shipment: You can include up to 20 parcels in one order. For example, consider sending 3 parcels weighing 30 kg each rather than 1 parcel weighing 90 kg. Be Mindful of Weight Limits: Maximum parcel weight varies by country. Some destinations accept parcels up to 50 kg while others only allow 30 kg. Check different weight options on our homepage to see what applies to your location. Optimize Your…

Restricted areas

Currently, we are unable to offer collection or delivery services to all areas, including the Spanish Islands and other specified regions. We apologize for any inconvenience and are working diligently to expand our service coverage soon.