Recenzie
Členom od
05/12/2019
Zostala 1 recenzia
Angelo
Pred viac ako mesiacom
If I could give minus Star I would. Poor communication. Deleyed parcels? 25 days to arrive to destination it's ridiculous
Členom od
09/01/2025
Zostala 1 recenzia
Pedro
Pred viac ako mesiacom
Legó a los 10 días. No hay teléfono ni email donde preguntar por el retraso.
Odpoveď od Ecoparcelu
Please allow us to clarify that the estimated transportation time is 5 business days. In your case, the parcel was collected on Friday and delivered the following Monday. Since the weekend (Saturday and Sunday) does not count as business days, these 4 days were included in the total delivery time.
Therefore, while the package arrived in 9 calendar days, the actual transportation time corresponds to the 5 business days outlined in our system.
We appreciate your understanding and are available to assist you with any further questions you may have.
Členom od
14/04/2023
Zostala 1 recenzia
Bianca.Marengo2902@Gmail.Com
Pred viac ako mesiacom
Transporation took 5 days
Členom od
04/12/2020
Zostala 1 recenzia
B
Pred viac ako mesiacom
Transporation took 6 days
Pau
Pred viac ako mesiacom
All good but parcel took 3 extra days compared to what was promised.
Členom od
21/08/2023
Zostala 1 recenzia
Massimo Molino
Pred viac ako mesiacom
Fantastic
Odpoveď od Ecoparcelu
Thank you for your fantastic feedback! We’re thrilled to hear you had a great experience. We appreciate your support and look forward to working with you again soon.
Členom od
04/01/2024
Zostala 1 recenzia
José Reis
Pred viac ako mesiacom
There´s no number to get in contact with.
I haven´t received any confirmation email about the pickup date and time before they actually did it. So we were waiting for pickup all day.
There were some wooden frames around bottles well wrapped and "fragile - Glass" written all over the box, although the box didn´t show how hard it was handled, the wood frames were totally broken, and the answer to may complain was: "We have checked your parcel's tracking, and unfortunately, there are no external damages recorded."
WHAT?? just because someone decided not to record it doesn´t mean that it didn't happen. I had pictures once I've open the package.
Also be aware they don´t insure your package, apparently:
"As stated on our website, all parcels pass through mechanical conveyors in the warehouses, so it is your responsibility to ensure the contents of your parcel are securely packed to minimize the risk of damage.
If you believe the fault is not in the packaging and the exterior was indeed badly damaged, you would need to sign a damage agreement with the courier as outlined in our policy."
There you go, no way to guarantee that your goods are safe!
Odpoveď od Ecoparcelu
Good afternoon,
Thank you for contacting us, and please accept our sincere apologies for any inconvenience this has caused. After reviewing the situation, we regret to inform you that we are unable to begin the compensation process, as there were no visible signs of damage to the cardboard box upon delivery.
We kindly remind you that items must be packaged according to our guidelines, which state that labeling a shipment as “fragile” does not guarantee manual handling. All parcels are sorted via mechanical conveyors and travel along conveyor belts before being redirected to various trucks and vans.
Additionally, please note that the consignee has the option to mark a parcel as damaged at the time of delivery by notifying the courier prior to signing. We understand how frustrating this can be and appreciate your patience.
Členom od
07/01/2025
Zostala 1 recenzia
Patrizia Kreuder
Pred viac ako mesiacom
Easy to book and pay…. Very fast
Odpoveď od Ecoparcelu
Thank you for sharing your feedback! We’re glad our booking and payment process was simple for you, and that you found the service very fast. We appreciate your support and look forward to serving you again!
Členom od
10/01/2025
Zostala 1 recenzia
Guouzi Nadia
Pred viac ako mesiacom
Précis, ponctuel merci beaucoup
Odpoveď od Ecoparcelu
Merci beaucoup pour votre commentaire! Nous sommes ravis d’apprendre que vous avez trouvé notre service précis et ponctuel. Nous espérons avoir le plaisir de vous servir à nouveau très bientôt.
Členom od
07/01/2025
Zostala 1 recenzia
Filip
Pred viac ako mesiacom
Quick delivery from Finland to Slovakia. Great service
Odpoveď od Ecoparcelu
Thank you for your kind words! We’re glad to hear your delivery from Finland to Slovakia was quick and that you had a great experience. Your feedback is much appreciated, and we look forward to serving you again in the future!
Výborné
Na základe 13441 recenzií
5 hviezdičiek
4 hviezdičky
3 hviezdičky
Napíšte recenziu
Aby spätná väzba zostala autentická, Ecoparcel po každom doručení automaticky posiela pozvánku na hodnotenie odosielateľovi aj príjemcovi.
E-mail obsahuje jedinečnú overenú pozvánku na napísanie recenzie.
Tento overený proces založený výlučne na pozvánkach pomáha predchádzať falošným alebo plateným recenziám z neznámych zdrojov a udržiava naše hodnotenia dôveryhodné.
Ak bol váš balík nedávno doručený, skontrolujte si priečinok doručenej pošty e-mailovej adresy použitej pri zásielke a použite svoj osobný odkaz na hodnotenie.
Vaša recenzia nám pomáha zlepšovať naše služby a identifikovať oblasti na zlepšenie:
- Rýchlosť doručenia (dodacia lehota).
- Kvalita doručenia (stav balíka).
- Skúsenosť so zákazníckym servisom.
- Jednoduchosť objednania a správy zásielok.
- Celková spokojnosť so spoločnosťou Ecoparcel.
Ak sa vyskytnú akékoľvek problémy, kontaktujte nás.
Do roku 2024 sme ako platformu na recenzie používali Trustpilot a získali sme viac ako 14 000 recenzií s priemerným hodnotením 4,5 z 5 hviezdičiek.
Ecoparcel je rýchlo rastúca spoločnosť na prepravu balíkov so sídlom v Londýne vo Veľkej Británii, ktorá ponúka jednotlivcom a obchodníkom pohodlné služby prepravy balíkov za mimoriadne nízke ceny. Vaše balíky môžeme doručiť do a z 24 krajín v celej Európe, čím ponúkame viac možností než väčšina našich konkurentov.
Začínali sme v roku 2010 ako malá firma a odvtedy neustále rastieme, pričom v roku 2014 sme veľmi úspešne vstúpili na trh Spojeného kráľovstva. Teraz sa rýchlo rozširujeme a spolupracujeme so spoľahlivými a overenými kuriérskymi spoločnosťami.
Našim zákazníkom, jednotlivcom aj obchodníkom, ponúkame skvelé výhody. Ak si vyberiete našu spoločnosť, nielenže ušetríte čas, ale aj peniaze vďaka stále rastúcemu percentu cashbacku.