Avaliações

I never experienced a customer service as bad as Ecoparcel's. The request for sending was made on 16th January and now, February 14th I still don't know where one of my parcels is. The contact person assigned by Ecoparcel stopped answer me 2 days after the 1st contact and I had to figure it out, all by myself, which transportation company they use and when my parcels were stored. I also had to physically go to a Warehouse to get one of my parcels - the other one was not there anymore and I still don't have the parcel. Despite the multiple contact attempts, my tickets were never answered my Ecoparcel's team. I also asked for a refund and I never had the first answer to that ticket. I do not recommend Ecoparcel services - they do not stand up to their mission and the customer service is practically inexistent.

When I booked the colection it sayd it was 3-5 days. At the 7th day I sent an email regarding the parcel showed on the traking site was held in spain. I recieved the parcel 9 days after it was colected and still no reply to my querie on the email. Parcel was in good condition.

El mejor servicio para envíos internacionales, rápido, seguro y el paquete llegó estupendamente!

We had problems to pick the package. The company didn't call on time and we had to call them more than once.

The booking process is very easy. Time of delivery as expected. I just did not like the tracking feature. For me this is an improvement area.

Delivery was late, no tracking number, delivered without notice outside of apartment, pickup was late too

great service

I used ecoparcel for the first time and I will definitely use it again. Package was picked up and delivered in perfect order. Also very helpful and polite customer service.

Arrived all well and sound !!

Should improve communication with an on line available chat.