Recensioni

Not sure if it's due to the cheaper price - but I experienced a long delay with my parcels, and had to literally solve the delivery problem myself! The customer service was merely helpful - after I notified them that the contact number was registered wrong, they said the courier had been notified and I should allow more time for delivery. Later on I received more auto-notices saying delivery problem due to wrong address, while my address is correct, and the only thing wrong was the phone number that I had changed. So this happened 3 times - delivery failed due to wrong address, and the customer service had no phone number, also unable to provide the local courier's number! In the end, my boyfriend drove to the local delivery center to ask about the parcels, and was shocked to learn that the parcels had been there for one week! And they had no idea that the contact phone number should be changed, after all those emails I sent!!! Finally I got my parcels because my boyfriend insisted to get the phone number of the exact delivery man! It was an upsetting experience, I would absolutely choose another company to save all these troubles next time!

Todo muy bien, efectivo y en el plazo indicado. All very good, nice work in the correct date

It was suggested I use this company to send a parcel from Spain to the UK so I booked and paid using their webpage service - no other option available. Order placed last week on Thursday with an online assurance of collection on Friday. After waiting in all day - no collection happened so I emailed customer service - no other option available. I got a reply from Melissa in customer services with an apology saying she would contact the courier and my parcel was re-scheduled for collection on Monday - obviously no service over the weekend. This immediately meant my parcel was not going to get to the UK quickly. So, after waiting all day on Monday - still no collection - I looked at my order status on their website and found a message which read "Collection problem - Lack of time" and it was timed at 10:26 am!!! I had wasted another day and no apologies from Ecoparcel.eu. Having now read Trustpilot reviews which show shabby and untrustworthy service - I have cancelled my order and requested a refund - I am going to send my parcel by a reputable and reliable company. I will report back on Trustpilot to update on how swiftly my refund appears - watch this space. UPDATE I have now received my refund and it was returned to me very swiftly - certainly nothing to complain about my customer service experience. My case was dealt with by Melissa who I must say paid total attention to my complaint and was very polite and helpful. I hope Ecoparcel promote her from trainee very soon. I just wish they were able to work with reliable courier services!

My item was picked up on Tuesday and delivered the next Monday. Fast, recommended.

Had a little delay when picking-up. Solved with no problems. I rely on ecoparcel

Worst parcel delivery ever. I had a very bad ecoparcel experience when sending three parcels from the Netherlands to Italy. Only 2 of them arrived at the destination. The company lost one out of my three boxes and dealt with it by not answering my messages. I was advised to "kindly check with the neighbours" and despite purchasing the insurance I haven't received any refund. Ecoparcel won't refund you and definitely won't help out in case there is a problem with the delivery, they simply ignore you. Avoid at all cost! They made me lose a lot of money and time. The Ecoparcel insurance is a scam, if you use eco parcel, (I advice you NOT) but if you have to, always take the cheaper option without insurance, since they won’t give you any refund anyway. And always put your contact details on each parcel, because if you don’t, there’s no way of finding your parcel if it gets lost.

Reliable, fast transport Thanks!

Highly recommended!

It's very nice and easy to send parcels through ecoparcel . I recommend all my friends to get your flexible service. I hope to continue getting your service every time I need to post something. Good luck Ecoparcel!

Pretty awful. Three times my parcel was returned stating I had given the wrong address, I hadn't. Fourth time it finally arrived, undamaged but very late. Customer service doesn't exist, automated apologies only.