Recenzije
Član od
05/12/2019
Ostavljena je 1 recenzija
Angelo
Prije više od mjesec dana
If I could give minus Star I would. Poor communication. Deleyed parcels? 25 days to arrive to destination it's ridiculous
Član od
09/01/2025
Ostavljena je 1 recenzija
Pedro
Prije više od mjesec dana
Legó a los 10 días. No hay teléfono ni email donde preguntar por el retraso.
Odgovor tvrtke Ecoparcel
Please allow us to clarify that the estimated transportation time is 5 business days. In your case, the parcel was collected on Friday and delivered the following Monday. Since the weekend (Saturday and Sunday) does not count as business days, these 4 days were included in the total delivery time.
Therefore, while the package arrived in 9 calendar days, the actual transportation time corresponds to the 5 business days outlined in our system.
We appreciate your understanding and are available to assist you with any further questions you may have.
Član od
14/04/2023
Ostavljena je 1 recenzija
Bianca.Marengo2902@Gmail.Com
Prije više od mjesec dana
Parcel was delivered in 5 days
Član od
04/12/2020
Ostavljena je 1 recenzija
B
Prije više od mjesec dana
Transporation took 6 days
Pau
Prije više od mjesec dana
All good but parcel took 3 extra days compared to what was promised.
Član od
21/08/2023
Ostavljena je 1 recenzija
Massimo Molino
Prije više od mjesec dana
Fantastic
Odgovor tvrtke Ecoparcel
Thank you for your fantastic feedback! We’re thrilled to hear you had a great experience. We appreciate your support and look forward to working with you again soon.
Član od
04/01/2024
Ostavljena je 1 recenzija
José Reis
Prije više od mjesec dana
There´s no number to get in contact with.
I haven´t received any confirmation email about the pickup date and time before they actually did it. So we were waiting for pickup all day.
There were some wooden frames around bottles well wrapped and "fragile - Glass" written all over the box, although the box didn´t show how hard it was handled, the wood frames were totally broken, and the answer to may complain was: "We have checked your parcel's tracking, and unfortunately, there are no external damages recorded."
WHAT?? just because someone decided not to record it doesn´t mean that it didn't happen. I had pictures once I've open the package.
Also be aware they don´t insure your package, apparently:
"As stated on our website, all parcels pass through mechanical conveyors in the warehouses, so it is your responsibility to ensure the contents of your parcel are securely packed to minimize the risk of damage.
If you believe the fault is not in the packaging and the exterior was indeed badly damaged, you would need to sign a damage agreement with the courier as outlined in our policy."
There you go, no way to guarantee that your goods are safe!
Odgovor tvrtke Ecoparcel
Good afternoon,
Thank you for contacting us, and please accept our sincere apologies for any inconvenience this has caused. After reviewing the situation, we regret to inform you that we are unable to begin the compensation process, as there were no visible signs of damage to the cardboard box upon delivery.
We kindly remind you that items must be packaged according to our guidelines, which state that labeling a shipment as “fragile” does not guarantee manual handling. All parcels are sorted via mechanical conveyors and travel along conveyor belts before being redirected to various trucks and vans.
Additionally, please note that the consignee has the option to mark a parcel as damaged at the time of delivery by notifying the courier prior to signing. We understand how frustrating this can be and appreciate your patience.
Član od
07/01/2025
Ostavljena je 1 recenzija
Patrizia Kreuder
Prije više od mjesec dana
Easy to book and pay…. Very fast
Odgovor tvrtke Ecoparcel
Thank you for sharing your feedback! We’re glad our booking and payment process was simple for you, and that you found the service very fast. We appreciate your support and look forward to serving you again!
Član od
10/01/2025
Ostavljena je 1 recenzija
Guouzi Nadia
Prije više od mjesec dana
Précis, ponctuel merci beaucoup
Odgovor tvrtke Ecoparcel
Merci beaucoup pour votre commentaire! Nous sommes ravis d’apprendre que vous avez trouvé notre service précis et ponctuel. Nous espérons avoir le plaisir de vous servir à nouveau très bientôt.
Član od
07/01/2025
Ostavljena je 1 recenzija
Filip
Prije više od mjesec dana
Quick delivery from Finland to Slovakia. Great service
Odgovor tvrtke Ecoparcel
Thank you for your kind words! We’re glad to hear your delivery from Finland to Slovakia was quick and that you had a great experience. Your feedback is much appreciated, and we look forward to serving you again in the future!
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