Recenzije

Odgovor tvrtke Ecoparcel

During the booking process, you have the option to choose between a Door-to-Door pickup or a Locker-to-Locker drop-off at the nearest Locker or Parcelshop.

It appears you selected the Locker-to-Locker option and chose the specific locker where you intended to drop off your parcel.

In the “My Orders” section, you can verify the Drop-Off address and the clearly stated service type—Locker-to-Locker.

In other words, your booking confirms a drop-off service rather than a courier pickup. If you would like a courier to collect your parcel from your door, please select the Door-to-Door option when making your next booking.

Odgovor tvrtke Ecoparcel

Good afternoon,

Thank you for reaching out. Upon reviewing the photos taken of the parcels on the sorting conveyors at our depot, we did not observe any visible damage to the boxes. As a result, we are unable to move forward with your claim at this time.

Additionally, we have checked our communication records and cannot find any prior messages or inquiries from you.

To help us investigate this matter further, could you please send us clear photographs of your parcel showing any damage or issues? Once we receive these images, we will be happy to begin a more detailed review.