Avis

Absolutely horrific company. The worst customer service I have ever experienced. Mainly because there is no service, there is nobody to contact. I emailed and facebooked the company multiple times and never received a response. In the end I received somebody else's package and not my own. When I say I received somebody else's package, I mean it was left outside my doorstep in south east London. This still hasn't been resolved. DO NOT USE THIS COMPANY. I CANNOT EXPRESS HOW TERRIBLE THEY ARE.

Quality service

I sent a luggage from Budapest to Italy. It took 4 working days with GLS company. the price is good compare with others.

I sent a box from Spain to Czech Republic. They came to pick it up on Thursday and I received it on Wednesday. The only little complain I have is that one of the sides of the box had a slit. Luckily I had nothing inside so small to fall.

I will tell you my experience with Ecoparcel. I made a request to send a box on April 12, I said they would pick it up on the 14th, but they did not until the 18th. On the day of the pickup, I reported that the box arrived in a maximum of two days. Well, today, April 28 (after 16 days) I still have not got my box. Worst of all is that in the tracking of the package appears for more than a week that the box is in Belgium. He wrote like 5 or 6 messages to the company and no one answers me, and there is no phone to call. A box that I can say is valued at more than 1000 €. I still have no answer and I do not know what else to do ...

Muy buen trato, falta un poco más de rapidez en el envío.

Best service as always.

Excellent service, very fast and reliable.

Super fast service. All the best in future! Thx a milion.

My parcel should have arrived today but I just received an email where is written that the courier didn't find anyone at home. I' m home but nothing arrived. I tried to contact them for help and resend the parcel but no answer. Last time happened the same but the courier left a letter to have the possibility to pick the parcel up directly from the post office. I don't know why this time is written that if in the next delivery none is home the parcel will be send back to the shipper. I really don't understand.