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Respuesta de Ecoparcel

Thank you for your detailed feedback!

We’re glad to hear your parcel arrived ahead of schedule and that you found the price competitive compared to local options.

To clarify: our pricing doesn’t change daily or hourly. However, there is a difference in pricing depending on whether you're logged in as a business customer or not—business accounts may see adjusted rates. Additionally, pricing is influenced by volumetric weight, which is explained during the booking process. For example, a 1kg envelope and a 1kg box sized 50x50x50cm will be priced differently due to size.

As for label downloads, you can find all related documents in the My Orders section. Under "My Documents", you’ll see a "Download Label" link for each order.

If you have any further questions or need assistance, feel free to reach out—we’re here to help!

Respuesta de Ecoparcel

According to our records, both parcels were collected, signed for, and successfully delivered in Belgium to the consignee.

To assist you further and clarify any confusion, please contact us directly through our Help Center. Our team will be happy to look into this in more detail and provide any additional information you may need.

Respuesta de Ecoparcel

Vielen Dank für Ihr Feedback!
Es freut uns sehr, dass Sie mit der schnellen Abholung und Lieferzeit zufrieden waren. Ihre Empfehlung und Ihr Vertrauen bedeuten uns viel. Wir freuen uns darauf, auch in Zukunft wieder mit Ihnen zu arbeiten!

Respuesta de Ecoparcel

Grazie per il tuo feedback! Siamo felici di sapere che la spedizione è stata veloce, economica e che il pacco è arrivato in perfette condizioni. Ci auguriamo di collaborare di nuovo con te presto!