Reseñas
Parcel was taken as agreed, all on time - as per the expectations. Area for improvement: more live update on the status, in fact after parcel was handover to courier - for 4-5 days I had only 1 status available. Rest all is fine.
Transporation took 5 days
Leveransen tog 10 dagar att komma fram fast det skulle ta 5 arbetes dagar enligt eran hemsida.
Tack så mycket för allt!
Hälsningar
Mahin
Parcel was delivered in 3 days
super easy
Prices are among the cheaper in the market but sometimes they fluctuate within the same day
I checked the reviews only after i gave contract to deliver my parcel. After seeing the reviews i was very scared that something wouldn‘t work. But i am very Thankfull and happy that i recieved today my Package and want to say Thanks to Ecoparcel. Maybe the Costumerservice needs some fineruning or ajusting but, i wasn‘t expecting a fast delivery for this Price but everything worked well, so all in all im happy. Thanks
Transporation took 4 days
Kuller automaatselt ei tulnud kauba järele järgmisel tööpäeval kui ei leidnud aadress esimets kord.
Respuesta de Ecoparcel
Good afternoon,
Yes, we guarantee one collection attempt as part of the service. If the courier decides to return on the next business day, this is at their discretion and not something we can guarantee.
In cases where the initial collection fails and no second attempt is made, the order is marked as cancelled.
However, to help resolve such situations, we offer a Rebook Collection option through the "My Orders" self-service interface. This allows you to request another collection attempt for a fee of up to €5 (update address and select a new collection date), which covers the cost of the additional collection, not the full transportation charge.
I arranged for the pickup of 2 houses, they were supposed to be picked up on the same day, but the courier came on 2 different days and to a different address, which complicated the transfer. Instead of 5 minutes of meeting, the courier and I spent 40 minutes in total
Respuesta de Ecoparcel
Good afternoon,
We see that you’ve booked two separate orders from different addresses and for delivery to two different countries. Please note that each route is handled by a different courier.
For your first shipment, the parcel was collected on July 15, 2025 at 12:00. The courier then visited the second pickup location at 16:00, but was unable to collect the parcel as the shipper was not available. The courier returned the following day to complete the collection.
Your parcel was picked up in France and delivered to the consignee in Belgium within 48 hours, exactly as outlined in your booking.
If you would like to have multiple parcels collected from the same address in a single stop, please create one order and add all of your parcels to that order.
Excelente
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Ecoparcel es una empresa de envíos de paquetes de rápido crecimiento con sede en Londres, Reino Unido, que ofrece a particulares y comerciantes servicios cómodos de envío de paquetes a precios extremadamente bajos. Podemos enviar sus paquetes hacia y desde 24 países de toda Europa, ofreciendo así mayores oportunidades que la mayoría de nuestros competidores.
Empezamos siendo pequeños en 2010 y desde entonces no hemos dejado de crecer, con una integración muy exitosa en el mercado del Reino Unido en 2014. Ahora nos estamos expandiendo rápidamente y contamos con sólidas alianzas con empresas de mensajería fiables y de larga trayectoria.
Ofrecemos grandes ventajas a nuestros clientes, tanto particulares como comerciantes. Al elegir nuestra empresa, no solo ahorra tiempo, sino que también ahorra dinero al obtener un porcentaje de reembolso cada vez mayor.