Reviews
DID NOT RECEIVE ANY PROPER ASSISTANCE OR HELP WHEN NEEDED
Reply From Ecoparcel
Good morning,
As a security measure, a valid ID must be presented when collecting a parcel from the Parcelshop. This ensures that the parcel is handed over to the rightful recipient and prevents unauthorized collection.
You have provided the consignee’s name, the consignee must identify himself as a consignee and the parcel is intended for him.
Alternatively, SMS and Email with PIN code are sent to the consignee. PIN code can be provided as authorisation.
Thank you for your understanding. Please feel free to reach out if you have any questions.
Transporation took 4 days
Hi I still haven’t received my parcels and it’s written that the delivery was successful where is my luggages please ?!
Reply From Ecoparcel
Good afternoon,
The parcel was delivered and left with the concierge, the name of the concierge that accepted the parcel can be found on the tracking page.
Update: After investigation, the consignee confirmed that he collected the parcel from the concierge.
Easy to use, ecological and even more best price !
Quick delivery!
I would be nice if there be will be set a pick up time because its hard to be at home the whole day and wait for it. Otherwise it was good service!
Tutto perfetto, ritiro e consegna davvero velocissima e super cortesia da parte dei corrieri!
Thank you for the fast service and delivery! The parcel was sent from Estonia to Romania and arrived faster than we expected. Everything was perfect, and we will continue using your services. Highly recommend!
Qualité prix c'est excellent, tout était respecté. Grand merci
Absolutely not professional service. They are never write or call you back after their fault
Reply From Ecoparcel
Hi Maksim,
The collection was cancelled because the courier was unable to complete the pickup due to an incorrect address. They attempted to contact the shipper by phone, but there was no response.
The courier couldn't wait any longer and had to proceed to the next client. Additionally, they left a note stating: "Falta andar no atende tlm."
Since you selected a flexible cancellation during the booking process, you are eligible for a full refund of the transportation cost. Please feel free to rebook the collection or request a refund through the help center.
Excellent
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Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.