Reviews

Efficient, fast and reliable!! I would recommend this company to ANYONE

I've booked a collection for the 20th of December but no one went to collect the parcel and also no one rang to explain why. When I sent a message to their customer service department, as there is no telephone number available, they apologise and said they will pick it up the day after, which end up in no one collecting it again. I have contact them then to cancel the freight which they did, but still, one week later they went to try to pick up the parcel saying now that the collection was cancelled because the shipper was absent, which is a lie. In the meanwhile I have requested, four times, for a refund for the job not done, but no one replies to my request. Complete terrible experience.

ottimo, veloce e disponibile, ove non presente per consegna e ritiro molto disponibili per accordi! veloci e poco costosi! eccellente davvero!

Ecoparcel claimed that no one was available when they tried to pick up my shipment from a DSV warehouse. Instead of making a second attempt they cancelled my order without notifying me. When I tried to search for my shipment 10 days later I'm just told to rebook or get a refund. I just wanted my shipment to happen quickly. Very poor customer experience. Their customer service function does not reply to your questions so basically you are left on your own

Easy to book,cheapest price fast and reliable! Would book with them again!

I was afraid in the beginning after reading some reviews, however I must say that everything was perfect: the collection, the communication and delivery. Everything on time. Even the customer service was very friendly and helpful when I contacted them. I definitely will contact them when I need send anything.

Very fast delivery

Great service, reliable and quick even during Christmas time

Very easy to use, fast delivery. A courier comes to your house and pick up the parcels. I would absolutely recommend it. The only thing I didn´t like is that you cannot agree on a pick up hour, so you need to spend the whole agreed pick-up day at home waiting for the courier.

I thought it was impossible for EcoParcel to arrive within a week... but it did! Right before Christmas, even though it is a more hectic period. Will recommend this to everybody! :)