Bewertungen

I was not able to change the address once it was booked. I had to rebook another shipment, paying again for it. I am in the process of claiming a refund for the first shipment.

The service was very affordable and reliable, however, as I first time user I struggled a bit to understand the collection timelines. I think the tracking status updates can be improved a little, but other than that I'm sure I'll use the service again in the future

Everything great. Except the waiting from 8am to 6pm its too long

Everything went smoothly. The parcels were picked up and delivered as booked. I will use Ecoparcel again in the future.

VERY BAD SERVICE! 1. My package was not delivered to my place eventho I spent 2 days at home just waiting for it, becuz I knew it might arrive in these days and at the end I just got an email that it was left in a parcel shop and then I had to do a lot of effort to bring 15Kg package home! I asked them about it and they told me they told the courier to bring the package to my home but they didn't provide any detail about it and I knew with this process it might take like 1 more week for this to happen so i collected it myself. 2. very very bad customer service. If you look at the website, it's not easy to find a way to contact them (at least for me it took a long while) and at the end when you find an email, the person responsible didn't answered me fast! and the answers were not detailed and complete in my opinion. The costumer service should answer you sooner. This company is incapable of giving you a certain time for delivery! (sth like friday morning between 9 and 12). I do NOT recommend using this service for people whom their time is important for them. Now I have my package but I am very angry and tired and I wish that I had brought my package with another way. I thought it would be like they ring your bell and collect your package and then ring the bell and deliver it, but I was wrong! At least in my case it was not like this!

All was perfect! Fast and cheap service! I'm very happy about ecoparcel. I will use it again

Arrived within timescale. Used this company several times. Always on time.

Timely delivery.

Excellent service. Pisa to Cotswolds in 3 days and great value too. Will use again.

Great service