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Opened a ticket with them #51725 since my parcel was damaged in transit. This was 2017-11-21 , I was told that they should reach a resolution within 30 Days. Both me and the sender has since then been trying to communicate with Ecoparcel but with no results. There has been no updates and no resolution to my claim. Me and the sender keep on asking for updates and information but they just keep on ignoring us. Please take your responsibility as a Company and solve our claim.

on time . only problem was glasses were destroyed and broken

The last information I had from Ecoparcel Nov 27th! All she needs to do is pass on my information to GLS who made the faults. I have tried twice to get GLS to take responsibility. If you use Ecoparcel - beg that everything works out fine - otherwise you are ...... Liza (Ecoparcel.eu) Nov 27, 4:00 PM GMT Hi Jesper, We sincerely apologise for all the delays. I'll check parcels JY59RM01 & WKAEXZ01 and do what is necessary. Please allow us to work on this on the next few days. Thank you. Best Regards, Liza Customer Service Agent

I paid for a 48-72 hours delivery and it took 6 days.

Great service, great price. Highly recommended!

Pongo una estrella porque no se puede poner ninguna!!!!!! Tenían que pasar el 19 de diciembre (no pasó nadie a por el paquete) ni tampoco avisaron aunque tenían el número de teléfono claro. Salía como recogido mientras yo aún lo tenía en casa. Me quejo al transportista, me quejo a ecoparcel y nadie contesta. Era un regalo de navidad que tuve que enviar al final por correos y no llegó a tiempo tampoco. Servicio de atención al cliente NULO por parte de ecoparcel. He enviado un montón de e-mails y no contestan a nada (solo uno después de ser muy pesada, que darían la orden al transportista para pasar a recogerlo cuando ya había pasado navidad y yo ya lo había enviado por correo normal) les he pedido que me devuelvan el dinero y sin contestación, aunque he visto y leído que no soy la única, LE HA PASADO A MÁS GENTE!!!! Siempre he contratado por otra página y ningún problema, no sé porque cambié la verdad! He perdido el dinero sin tener ningún servicio, pero no me volverá a pasar.

Excellent service .. best delivery within expected time.. highly recommended

good service. the parcel was collected on the agreed date and arrived unscathed. cheap price, but you have to wait the whole day until your parcel is collected or you have to provide access.

I shipped a package with ecoparcel, the package never arrived and I was informed that they had lost it. I made a claim to receive a refund since I had insured the package (this was in October). After dozens of e-mails I still haven't even received an answer for my claim and now it January.

I do recommend this company. Everything worked out very well for a cheap price. The box took more time to arrive than expected, but it is Xmas time, it is understandable.