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Отговор от Ecoparcel

Good afternoon,

Unfortunately, shipping oil in this manner is prohibited. While it is possible to ship oil, it must be packaged correctly - typically palletised and in full compliance with transport regulations.

In this case, multiple items were placed together in a single box, including prohibited goods such as alcoholic beverages and 5L olive oil containers. This packing method was not suitable. Improperly packed items can leak or break, causing damage to other parcels and contaminating equipment and delivery vehicles. As a result, the claim has been rejected due to inappropriate packaging and the inclusion of restricted contents, as noted in the ticket.

Based on the photos provided, prohibited items such as alcohol and perishable food were included, and none of the items were individually protected. They were simply placed together in one cardboard box, which significantly increases the risk of leakage, contamination and damage.

For future reference, parcels must be packed to transport standards to ensure safe handling and eligibility for claims. Liquids must be securely sealed, placed in leak-proof inner packaging (e.g., sealed bags), and individually wrapped with sufficient cushioning. Heavy or fragile items should not be combined with unrelated items inside the same parcel. Large liquid containers (such as 5L bottles) must be palletised, not shipped inside a standard cardboard box. Only permitted items may be sent, and packaging must be strong, undamaged, and securely sealed with no internal movement.

These requirements help ensure safe delivery and prevent damage to other customers’ shipments and logistics equipment.

Отговор от Ecoparcel

Good afternoon,

Thank you for your patience, and we sincerely apologise for any inconvenience caused.

As this shipment was sent using an economy service, the delivery date provided was an estimate rather than a guaranteed timeframe. In this case, the parcel was delivered on the 6th business day, just outside the expected delivery window. Our estimated delivery dates are based on 98% of shipments arriving within the projected timeframe, though occasionally some parcels may take slightly longer.

As a best practice, we always recommend checking the tracking page for the most up-to-date delivery information. Once a parcel arrives in the destination country, it is typically scheduled for delivery within 24 hours.

We truly appreciate your understanding, and please let us know if there’s anything further we can assist you with.