Recension #4519

This service really needs to be improved. My parcel was picked up on the 25th June, in Italy, for a delivery in France. When I ordered, the time indicated was 48h. However, I received it only today (2nd of July). So if you are in hurry, I don't recommend. For two days, my parcel got out of the warehouse in the morning to get back to it in the evening. It is impossible to know neither where is this warehouse, nor which is the French firm taking care of the parcel. You are just in the blue during the whole process. The only indications you get are useless, some codes and "inbound/outbound". Funny thing, however, when they "cannot" deliver the package, they send you an automatic e-mail asking you to provide them any further useful information, despite the fact you already entered all needed info when ordering. I am still wondering to what purpose they ask phone numbers. And as you can already guess, it is absolutely impossible to contact the customer service. I suspect the contact form on their website to be just a screen. And of course you cannot find their e-mail address anywhere. PLEASE IMPROVE YOUR CUSTOMER SERVICE! We can understand all the issues and problems of the world, but we need to be told about it! Concerning the pick up, it's quite epic too. You have to be at home during the whole day. It would be nice to establish some time range when the courier plans to come, for example from 8h-12h or 12h-18h. Or they could provide the number of the delivery firm, so we can call and discover it by ourselves. This really could be improved and would not require an important effort from the delivery service. Once again, improve your customer service, hire one person more dedicated to it, check if the contact form works on your website. This is fundamental. "Good point", the package arrived in a good state. For me, this was a test to know if I will use your company in the future. Well, you failed. I may come back to you if you really improve your customer service. Until then, I prefer to spend some more euros on a delivery where I know I can contact people in case of any problem or question. In conclusion, if you are used to a normal customer service, I do not recommend this company. If you are an anxious person, I definitely do not recommend. Save yourself the trouble and order somewhere else. If you don't really care neither about the time of delivery nor about having info about your belongings and you like to be ignored, then I definitely recommend. Please let me know when the customer service is improved. Best regards, Claire