Mnenja
Good
Transporation took 1 days
J ai eu un doute en faisant appel à eux vu les commentaires laisser. Pas de souci de mon coté.. départ le jour choisit et colis bien arrivee. Le bémol pas d info sur l heure de passage.. le livreur appelé 2min avant.. voilà sinon pas de souci .transport France irlande
Transporation took 3 days
Great service at the best price. This is the second time I use Ecoparcel to send my parcels abroad. Everything arrived on time. I will use their services again
Arrived in time, price is good; however, the box was damaged, it had been opened, and not sealed properly again, resulting in a couple of smaller items being lost. Luckily, I did not send it directly to the customer. Now I have to replace the box, which cost me €15.
Lately your service is unacceptable, a package which usually arrives in 48 hours, has just arrived after 10 days... The package was completely damaged, not to mention the delay which was unacceptable. Service clients are always very "understanding", except the fact that they are unable to take responsibility for the delays, we have never received any compensation for the huge delay. We always receive the same sentences from them "we understand your frustration". Just to be clear,we are not frustrated, but very very tired of your low quality service... Seems to be obliged to search for another courier service...
Odgovor podjetja Ecoparcel
Thank you for taking the time to share your experience. I’m truly sorry to hear that your recent shipment arrived so late and in damaged condition—this is certainly not the level of service we aim to provide.
After reviewing your order, I see that this parcel was booked on our Super Economy service (€8.12) via parcel lockers, rather than the Regular Cross-Border door-to-door (€18.85) option you’ve used before. With Super Economy, transit times are longer and the clock starts as soon as the package is scanned at the locker or drop-off point—unlike door-to-door, which is picked up from your address and delivered directly to the recipient’s address in 48 hours.
Fantástica recogida y muy rápida entrega, económico, rápido y un seguimiento del paquete perfecto, siempre informado. Fabulosa empresa con un fantástico servicio. Gracias
Great service, the box was delivered pretty quickly and in perfect condition. Great prices, highly recommend
packet delivered BUT internal much damaged ceramics. Can be shown by pictures/ movie. How can I claim?
Odlično
Na podlagi 12993 mnenj
5 zvezdic
4 zvezdice
3 zvezdice
Napišite mnenje
Da bi ohranili pristnost povratnih informacij, Ecoparcel po vsaki dostavi samodejno pošlje povabilo k oddaji ocene tako pošiljatelju kot prejemniku.
E-poštno sporočilo vsebuje edinstveno preverjeno povabilo za oddajo ocene.
Ta preverjeni postopek, ki temelji izključno na povabilih, pomaga preprečevati lažne ali plačane ocene iz neznanih virov in ohranja naše ocene zaupanja vredne.
Če je bil vaš paket nedavno dostavljen, preverite nabiralnik e-poštnega naslova, uporabljenega za pošiljko, in sledite svoji osebni povezavi za oddajo ocene.
Vaša ocena nam pomaga izboljševati naše storitve in prepoznati področja za izboljšave:
- Hitrost dostave (tranzitni čas).
- Kakovost dostave (stanje paketa).
- Izkušnja s podporo strankam.
- Enostavnost rezervacije in upravljanja pošiljk.
- Splošno zadovoljstvo z Ecoparcelom.
Če imate kakršne koli težave, nas prosimo kontaktirajte.
Do leta 2024 smo kot platformo za ocene uporabljali Trustpilot in zbrali več kot 14.000 ocen s povprečno oceno 4,5 od 5 zvezdic.
Ecoparcel je hitro rastoče podjetje za pošiljanje paketov s sedežem v Londonu v Združenem kraljestvu, ki posameznikom in trgovcem ponuja priročne storitve pošiljanja paketov po izjemno nizkih cenah. Vaše pakete lahko pošljemo v 24 držav po vsej Evropi in iz njih, s čimer ponujamo več možnosti kot večina naših konkurentov.
Leta 2010 smo začeli v majhnem obsegu in od takrat nenehno rastemo, z zelo uspešno širitvijo na trg Združenega kraljestva leta 2014. Zdaj se hitro širimo in sodelujemo z zanesljivimi ter preverjenimi kurirskimi podjetji.
Našim strankam, tako posameznikom kot trgovcem, ponujamo velike prednosti. Če izberete naše podjetje, ne prihranite le časa, temveč tudi denar, saj prejmete vedno višji odstotek vračila denarja.