Mnenja
Transporation took 4 days
The service its a disaster I contracted their services three times and the 3 times I had problems. The first time the package was delayed more than 2 weeks. The second and third time, I contracted the service of home to home and they did whatever they wanted and left the huge package in a shop that was not even close to my house. I would not have contracted a service to carry a huge package if then I have to carry it by myself, what is the point? Very unhappy with the service!
Odgovor podjetja Ecoparcel
Good afternoon,
As the delivery address provided was not a residential address but a student dormitory, and the parcel weight was recorded as 5.01 kg, the courier attempted to contact the consignee prior to delivery.
As there was no response, the parcel was redirected to the nearest parcel shop for collection.
Thank you for your understanding.
Great option to find the best shipping rates, Ireland to Hungary withing 5 days . Everything went smooth
After failing to collect the parcel, they simply cancelled my order and charged me for nothing. The customer service is rude and unhelpful. I will never use this service again, and will make sure my friends stay away from them. Scammers.
Odgovor podjetja Ecoparcel
Previously, your last three orders were collected without any issues by the same courier. However, there was a difficulty with the most recent order.
The same courier successfully collected parcels on:
• 16 Dec 2025 at 13:44 - Handed over by DANIIL
• 10 Dec 2025 at 13:01 - Handed over by DANIIL
For your latest shipment, the courier attempted collection on two occasions:
• 19 Dec 2025 at 14:44 - No answer by phone, no one opens the door.
• 22 Dec 2025 at 13:46 - No answer by phone.
Couriers follow preset daily routes, so collections in your area typically take place at approximately the same time in the afternoon.
The shipper was absent, payee havent purchased the Flexible Cancellation. Courier has wasted two days and two collection attempts - refund is not possible.
Additionally, the courier sent an email and/or SMS with a tracking link and live location to help coordinate the collection.
It was ok really, it took 1 week for the package to arrive, can it anyhow be faster? Once it arrived to GSL in Spain they called me to say they don't know the address but the address was well indicated on the box (by hand by me) and also there was a printed sticker with the address but they said it doesn't say which apartment it is, so maybe to have a chat with them about it
se ci sono problemi con i pacchi l'assistenza è inesistente
Parcel was delivered in 5 days
The last two shipments were a disaster. The consignment from Czech Republic was delivered several days late. The shipment from Portugal to Czech Republic was also delayed, and despite the 2 boxes being part of the same order, one arrived on Friday and the other on Monday. I believe the problem is with GLS, the delivery company. I have made many purchases through this ECOparcel in the past - at least 3 or 4 per year... it's time to change. The stress of waiting is too much.
Odgovor podjetja Ecoparcel
Good afternoon,
We sincerely apologize for the inconvenience caused.
Please note that on 07/01, delivery delays affected all major shipping companies in your area due to circumstances beyond our control. We proactively informed customers about potential disruptions on our service updates page.
You can find the full announcement here:
https://www.ecoparcel.eu/en/service-updates/
Thank you for your understanding, and we truly appreciate your patience.
It was really quick and reliable service. Definitely recommending it. 😇
Numero 1 al mondo penso. Ho spedito pacchi sia dall'estero all'Italia, sia all'interno dell'Italia. Sempre una garanzia. Spedizione senza stress, tempi velocissimi sempre rispettati e soprattutto economico.
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Da bi ohranili pristnost povratnih informacij, Ecoparcel po vsaki dostavi samodejno pošlje povabilo k oddaji ocene tako pošiljatelju kot prejemniku.
E-poštno sporočilo vsebuje edinstveno preverjeno povabilo za oddajo ocene.
Ta preverjeni postopek, ki temelji izključno na povabilih, pomaga preprečevati lažne ali plačane ocene iz neznanih virov in ohranja naše ocene zaupanja vredne.
Če je bil vaš paket nedavno dostavljen, preverite nabiralnik e-poštnega naslova, uporabljenega za pošiljko, in sledite svoji osebni povezavi za oddajo ocene.
Vaša ocena nam pomaga izboljševati naše storitve in prepoznati področja za izboljšave:
- Hitrost dostave (tranzitni čas).
- Kakovost dostave (stanje paketa).
- Izkušnja s podporo strankam.
- Enostavnost rezervacije in upravljanja pošiljk.
- Splošno zadovoljstvo z Ecoparcelom.
Če imate kakršne koli težave, nas prosimo kontaktirajte.
Do leta 2024 smo kot platformo za ocene uporabljali Trustpilot in zbrali več kot 14.000 ocen s povprečno oceno 4,5 od 5 zvezdic.
Ecoparcel je hitro rastoče podjetje za pošiljanje paketov s sedežem v Londonu v Združenem kraljestvu, ki posameznikom in trgovcem ponuja priročne storitve pošiljanja paketov po izjemno nizkih cenah. Vaše pakete lahko pošljemo v 24 držav po vsej Evropi in iz njih, s čimer ponujamo več možnosti kot večina naših konkurentov.
Leta 2010 smo začeli v majhnem obsegu in od takrat nenehno rastemo, z zelo uspešno širitvijo na trg Združenega kraljestva leta 2014. Zdaj se hitro širimo in sodelujemo z zanesljivimi ter preverjenimi kurirskimi podjetji.
Našim strankam, tako posameznikom kot trgovcem, ponujamo velike prednosti. Če izberete naše podjetje, ne prihranite le časa, temveč tudi denar, saj prejmete vedno višji odstotek vračila denarja.