Mnenja
Transporation took 4 days
Il pacco è arrivato in un loker a circa 15 km da quello indicato nella spedizione, in un luogo di montagna difficilmente raggiungibile con i mezzi pubblici, causando notevoli disagi.
Transporation took 5 days
I sent a camera without batteries, and it was refused shipping because it contained a battery. When the camera was shipped without any battery, I sent a photo to Ecoparcel to prove it. I filed a complaint with the shipping company, but I haven't received a response yet. The service was not completed, and I want my money back. Parcel - GXM497
This time was extremly fast:)
Transporation took 3 days
Parcel was delivered in 2 days
I have booked a door to door shipment. The pickup went as planned but the delivery no. In the expected day to delivery (in the tracking), i was home all day and no one come over or any type of contact was done. The following day, same and suddendly i receive a notice saying that the package was delivered in a pickup point. During this time no contact or delivery attempt was made. I've contacted ecoparcel costumer service explaining the situation, specially the fact that i've paid door-to-door and haven't received that service. No compensation was offered and the answer was that they were going to investigate with the carrier. Have contacted costumer service 3 times and no answer was given. Really really bad service. If you don't deliver the service i've paid for, a partly refund shluld at least be offered.
Parcel was delivered in 5 days
Huge delay feom the pointed on the quote!!!!!
Odlično
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Da bi ohranili pristnost povratnih informacij, Ecoparcel po vsaki dostavi samodejno pošlje povabilo k oddaji ocene tako pošiljatelju kot prejemniku.
E-poštno sporočilo vsebuje edinstveno preverjeno povabilo za oddajo ocene.
Ta preverjeni postopek, ki temelji izključno na povabilih, pomaga preprečevati lažne ali plačane ocene iz neznanih virov in ohranja naše ocene zaupanja vredne.
Če je bil vaš paket nedavno dostavljen, preverite nabiralnik e-poštnega naslova, uporabljenega za pošiljko, in sledite svoji osebni povezavi za oddajo ocene.
Vaša ocena nam pomaga izboljševati naše storitve in prepoznati področja za izboljšave:
- Hitrost dostave (tranzitni čas).
- Kakovost dostave (stanje paketa).
- Izkušnja s podporo strankam.
- Enostavnost rezervacije in upravljanja pošiljk.
- Splošno zadovoljstvo z Ecoparcelom.
Če imate kakršne koli težave, nas prosimo kontaktirajte.
Do leta 2024 smo kot platformo za ocene uporabljali Trustpilot in zbrali več kot 14.000 ocen s povprečno oceno 4,5 od 5 zvezdic.
Ecoparcel je hitro rastoče podjetje za pošiljanje paketov s sedežem v Londonu v Združenem kraljestvu, ki posameznikom in trgovcem ponuja priročne storitve pošiljanja paketov po izjemno nizkih cenah. Vaše pakete lahko pošljemo v 24 držav po vsej Evropi in iz njih, s čimer ponujamo več možnosti kot večina naših konkurentov.
Leta 2010 smo začeli v majhnem obsegu in od takrat nenehno rastemo, z zelo uspešno širitvijo na trg Združenega kraljestva leta 2014. Zdaj se hitro širimo in sodelujemo z zanesljivimi ter preverjenimi kurirskimi podjetji.
Našim strankam, tako posameznikom kot trgovcem, ponujamo velike prednosti. Če izberete naše podjetje, ne prihranite le časa, temveč tudi denar, saj prejmete vedno višji odstotek vračila denarja.