Recenzie

Another case of them not collecting a parcel! Moreover they lying on the parcel status saying that it has been collected!!! Really?? I stayed all day long at my flat and nobody rang the bell...and you have my phone number but nobody called me. This is truly the worst parcel delivery company I ever dealt with. AVOID and GO TO THE COMPETITION!!

Spedizione economica, peccato non sia specificato l’orario di ricezione del pacco. Va imballato molto bene perché può essere abbastanza maltrattato.

Everything perfect, cheap, fast and reliable.

Don't use this service!! They cancelled my collection because apparently I "was absent" even thouugh I waited all day long for them to come, and I did not even get a phone call when they "came for collection" because my phone number was not from the same country I wanted the box to be collected. Abusive prices, lack of any kind of empathy or seriousness or commitment.

Very good, parcel arrived intact and on time

Fast with reasonable price

absolutely horrible company, doesnt collect packages, lies, is impossible to contact. avoid at all cost

Firstly, when I registered I did not get the new member €5 discount and although I have explained to customer service I have done everything theu said is necessary I still kept getting excuses. The parcel was picked up 1.5h late without any communication from ecoparcel at all. The parcel tracking system was extremely confusing and the customer service was extremely slow in replying to inquiries, if they did at all. Lastly, the parcel arrived one day later than it should have arrived the latest. This all would have been a much better experience if the customer service was better and if there was a number to call and not only fb message or email.

Fast, careful, good price

Horrible! Nobody collect my parcel and a month waiting for a refund, never trust this company!! I paid 84 EUROS, Customer service sent me and email more than 15 days ago saying in 7 days I supost to have the money in my account, A month ago and nobody reply my messages!!!! I WANT MY MONEY, YOU DID NOT GIVE YOUR SERVICES TO ME. As customers we have rights, I am going to my bank today to explain that and contact to visa. Do not use this company, Genei its great!!