Recenzie
Členom od
28/08/2024
Zostala 1 recenzia
Annukka Hälinen
Pred viac ako mesiacom
EcoParcel didn’t delivery on the estimated delivery date so they wasted my whole day and I also lost an opportunity of a lifetime because of this company. They didn’t give me any information about the delivery date or time in advance.
Odpoveď od Ecoparcelu
<p>Good afternoon,</p>
<p>As advertised, transit time from Italy to Hungary is 2-4 business days.
Three parcels were <b>delivered on the fourth day at 09:01 and signed by the consignee</b>. All of the information is available via "My Orders" or by directly typing your Order ID into the tracking. </p>
<p>At 2024-09-04 16:35 parcel had inbound into the delivery city and was out for delivery the following morning. Moreover, an automatic email was sent to the consignee's email address on 2024-09-05 at 07:00 informing that the parcel would be delivered today.</p>
Sergey Moshnikov
Pred viac ako mesiacom
Quick and easy! I’m very satisfied with the service.
Členom od
25/08/2024
Zostala 1 recenzia
Lara
Pred viac ako mesiacom
Parcel was delivered in 3 days
Salvatore
Pred viac ako mesiacom
Terrible Service – Avoid at All Costs!
I had an extremely disappointing experience with Ecoparcel. I booked a service with them, paid £25, and waited for the scheduled pickup, but nobody showed up. I was at home the entire time, yet they later claimed I was "absent" when they attempted the collection. This is absolutely false, and when I asked for proof, they provided none.
Now, despite my efforts to resolve this, they are refusing to refund my money. It's incredibly frustrating to pay for a service that was never provided, and even worse, they seem unwilling to take any responsibility or offer any compensation.
If you value your time, money, and peace of mind, I would recommend avoiding Ecoparcel. Their customer service is unhelpful, and their accountability is nonexistent.
Odpoveď od Ecoparcelu
<p>Good afternoon,</p>
<p>As Flexible Cancellation was not selected when placing the order, in case the collection fails due to a shipper mistake, such as the wrong address or an absent shipper, a full refund is not possible due to expenses that occurred on our side. </p>
<p>A courier arrived at 2024-08-19 15:25 the first time and again the next day at 2024-08-20 17:26. As the shipper was absent twice, the collection has been deemed cancelled.</p>
Členom od
23/08/2024
Zostala 1 recenzia
Ume
Pred viac ako mesiacom
Parcel was delivered in 6 days
Sobaru Madalina
Pred viac ako mesiacom
👍
Členom od
21/01/2024
Zostala 1 recenzia
Ivana
Pred viac ako mesiacom
I am in a need to use these serveces a few times a year. This is the 2nd time my parcel had problems. First time it was delayed collection and now it took 6 days longer for it to be delivered-and that is with me chasing ut up numerous times. Disappointed and annoyed, will need a new currier
Odpoveď od Ecoparcelu
<p>Good afternoon,</p>
<p>As mentioned during the booking process, the delivery time is estimated and based on 95% of cases. If the collection and delivery locations are remote as the economy-type (non-priority) service was selected delivery time might increase.</p>
Členom od
20/02/2023
Zostala 1 recenzia
Val
Pred viac ako mesiacom
Ecoparcel has really good and affordable courier service. I’ve used them 3 times already and my order came in the best condition possible.
Členom od
29/08/2024
Zostala 1 recenzia
Joemily Jimenez
Pred viac ako mesiacom
Excelente servicio. Lo recomiendaré a todos mis amigos.
Členom od
22/08/2024
Zostala 1 recenzia
Jasmine
Pred viac ako mesiacom
Transporation took 3 days
Výborné
Na základe 13480 recenzií
5 hviezdičiek
4 hviezdičky
3 hviezdičky
Napíšte recenziu
Aby spätná väzba zostala autentická, Ecoparcel po každom doručení automaticky posiela pozvánku na hodnotenie odosielateľovi aj príjemcovi.
E-mail obsahuje jedinečnú overenú pozvánku na napísanie recenzie.
Tento overený proces založený výlučne na pozvánkach pomáha predchádzať falošným alebo plateným recenziám z neznámych zdrojov a udržiava naše hodnotenia dôveryhodné.
Ak bol váš balík nedávno doručený, skontrolujte si priečinok doručenej pošty e-mailovej adresy použitej pri zásielke a použite svoj osobný odkaz na hodnotenie.
Vaša recenzia nám pomáha zlepšovať naše služby a identifikovať oblasti na zlepšenie:
- Rýchlosť doručenia (dodacia lehota).
- Kvalita doručenia (stav balíka).
- Skúsenosť so zákazníckym servisom.
- Jednoduchosť objednania a správy zásielok.
- Celková spokojnosť so spoločnosťou Ecoparcel.
Ak sa vyskytnú akékoľvek problémy, kontaktujte nás.
Do roku 2024 sme ako platformu na recenzie používali Trustpilot a získali sme viac ako 14 000 recenzií s priemerným hodnotením 4,5 z 5 hviezdičiek.
Ecoparcel je rýchlo rastúca spoločnosť na prepravu balíkov so sídlom v Londýne vo Veľkej Británii, ktorá ponúka jednotlivcom a obchodníkom pohodlné služby prepravy balíkov za mimoriadne nízke ceny. Vaše balíky môžeme doručiť do a z 24 krajín v celej Európe, čím ponúkame viac možností než väčšina našich konkurentov.
Začínali sme v roku 2010 ako malá firma a odvtedy neustále rastieme, pričom v roku 2014 sme veľmi úspešne vstúpili na trh Spojeného kráľovstva. Teraz sa rýchlo rozširujeme a spolupracujeme so spoľahlivými a overenými kuriérskymi spoločnosťami.
Našim zákazníkom, jednotlivcom aj obchodníkom, ponúkame skvelé výhody. Ak si vyberiete našu spoločnosť, nielenže ušetríte čas, ale aj peniaze vďaka stále rastúcemu percentu cashbacku.