Recenzie
If I had a problem with not getting information about pickup, I could not contact you directly because you do not have any direct email addresses or phone numbers.
Simple and fast as usual with no issues, would recommend
Amazing! Quick and affordable!
Puntuali e pacchi sempre in ordine
parcel number 988887912083
TRACK.ECOPARCEL.EU/844MZN
The courier did not even bother to call my cousin who was at home all day, as she is working from home. I (the sender) received an email saying the package was delivered to a neighbour. No extra details, nothing. How is this possible? There was a contact number SPECIFICALY for this reason.
The delivery person by gls was throwing the boxes even in front of me (evenit was tapped and writtenfragile), the boxes with plastic and glass were totally damaged, even i found some boxes were open and re-tapped by gls branded tape.
Your service itself as ecoparcel is amazingly punctual and fast.
Kindly deal with the complaint with your partner GLS, for the glass and plastic products compensation.
Thank you
Excelente serviço! Rápido e fiável 👍
Your have failed to pick up an large shipment for 266 euros from France to Denmark and I have continously been lied to bny your customer service agents. I have on many occasions been promised to escalate the matter to a supervisor but the case is unsolved as yet. Last time the excuse was that the shipment was over 28 days now and no refund could be made. It was over 28 days because of YOUR LACK OF SERVICE. I was going to use Ecoparcel for our push into Europe, but you are literally a lying bunch of people, and I we just don´t have neither the time or patience to work on issues that should be very easy to handle. If I could give you minus stars, I would, because I hate being lied to
Odpoveď od Ecoparcelu
Good morning,
We are truly sorry for the frustration this situation has caused and understand how disappointing this experience has been.
To clarify the events: we received three support tickets regarding this shipment. According to confirmation from our local partner in France, the courier attempted collection on the scheduled pickup date and again the following day. On both occasions, the courier contacted the shipper by phone and was informed that the shipment was not ready for collection. These attempts were recorded by the driver.
Following your complaint, we escalated the case to the management of the local depot in Beaumont-les-Valence. The depot management reviewed the matter, including the driver’s call logs, which confirmed that the pickup attempts were made as reported.
That said, despite the above and in the interest of customer goodwill, we made an exception and issued a full refund for this shipment.
We would like to note, for the sake of transparency, that under our agreed terms and conditions, collection costs are incurred once pickup attempts are made.
Customers also have the option to submit a "Refund request" or to "Rebook the collection" for a €5 fee; neither of these options was selected in this case.
We regret that this experience did not meet your expectations and appreciate you bringing your concerns to our attention.
Ich habe den Service von Ecoparcel schon 2x genutzt und kann es nur empfehlen. Beides Mal handelte es sich um Pakete von Spanien nach Deutschland. 1x war es ein riesengroßes Paket von über 30kg. Es war nach 5 Arbeitstagen am Zielort. Sehr empfehlenswert.
Only send low value packages. The customer service is unreachable and they're not taking effort to help you.
Výborné
Na základe 13302 recenzií
5 hviezdičiek
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3 hviezdičky
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Do roku 2024 sme ako platformu na recenzie používali Trustpilot a získali sme viac ako 14 000 recenzií s priemerným hodnotením 4,5 z 5 hviezdičiek.
Ecoparcel je rýchlo rastúca spoločnosť na prepravu balíkov so sídlom v Londýne vo Veľkej Británii, ktorá ponúka jednotlivcom a obchodníkom pohodlné služby prepravy balíkov za mimoriadne nízke ceny. Vaše balíky môžeme doručiť do a z 24 krajín v celej Európe, čím ponúkame viac možností než väčšina našich konkurentov.
Začínali sme v roku 2010 ako malá firma a odvtedy neustále rastieme, pričom v roku 2014 sme veľmi úspešne vstúpili na trh Spojeného kráľovstva. Teraz sa rýchlo rozširujeme a spolupracujeme so spoľahlivými a overenými kuriérskymi spoločnosťami.
Našim zákazníkom, jednotlivcom aj obchodníkom, ponúkame skvelé výhody. Ak si vyberiete našu spoločnosť, nielenže ušetríte čas, ale aj peniaze vďaka stále rastúcemu percentu cashbacku.