Recenzie

I was obliged to take one of my 4 packages to take it from the 5th floor until GLS Van because the employee was angry about not elevator in my loft! Then Ecoparcel customer service didn't answer at all at my question about one luggage almost lost!

Dont keep appointments. Courier doesnt give you any answer. Hard to find to get anything to customer service. When you actually get there, you dont get any reply. Cant recommend in any way

Arrives very fast, this company is very good and is economical

Always impressed with the service Ecoparcel provide, so efficient and great value for money

As my package was coming from Spain and quite large I was initially nervous about the process but I have had absolutely no problems. I was worried there would be a problem on the other end (in Spain, if no-one was there to open the door to the courier) and was nervous that I'd have to communicate with someone using my poor Spanish skills. The courier arrived at a reasonable time in Spain and there were no problems. I was very surprised at how fast my package arrived. I can honestly say this has been one of the smoothest processes in postage for me and I am highly impressed. Also, it was very cheap. I have been nervous about my package being sent for a while so thank you for making it so easy.

Very good service, safe and cheap compared to regular post systems.

The only problem. Delivery company in destination.

I sent two boxes: one should be destinated in Italy (1) and one in Spain (2). I put the CORRECT LABELS on the parcels and the carrier was wrong, delivering the box 1 in Spain, even if I paid for delivering the parcel in Italy and the box 2 in italy, but I was expected it in Spain. That caused me a lot of issues! I sent thousands of mails to the "customer care", sending pictures of the boxes and talking with Larry, Liza and Gabrielle but they didn't solve the issue at all. At the end Larry stated: "Hope you will accept our apologies, you can send more than one parcel per day, thus, courier has to be advised to label parcels correctly. As two orders were to be picked up at the same day, advisory email have been sent to email of a Shipper. Unfortunately, we cannot proceed with full refund only with a partial one." For me, that's not a customer service and I hope that their managers or supervisors can realized the lack of soft skills they have had. I paid Ecoparcel a lot, their carrier was wrong and they can only proceed with a partial refund, even though I did it everything correctly and I did not receive any service from you, only a lot of damage.

very Quickly...and all is perfect.

On time, very good prices