Recenzia #2104

Ecoparcel charged my credit card 3 times for one single order. Wrote to customer service several times, and no asnwer for 5 days. After one week they have refunded me 1 time !! They should have refunded me 2 times ! Package cannot be tracked, no order status under My Order list on their website ! So how they charged me if I do not have a order ??? No phone number to call, customer service is very bad ! Do not use it !! Just think about it ?? You cannot call, you cannot complain if anything happens ! I still do not know what happened with my package !! Today, I got a answer as you can read here on Trustpilot from a so called laura at ecoparcel.eu. Well that is very shady explanation of her, because i have sent 4 times pictures of my bank statment. Too bad it is not possible to upload photos here, I would upload the bank statment showing 3 times charged the same day, same time, same amount and the Ecoparcel webpage, showing you everybody that there is no order history. Wow !! This si how Ecoparcel makes money ?? Ripping people off and then one has to communicate trough Trustpilot !! DO NOT USE Ecoparcel !! Trust me on my word ! You might pay a little bit more, but you have a company who you can call and arrange if there would be any problem. Your package and money is important !! Isn*t ???