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Faktúry za všetky dokončené objednávky sa automaticky generujú 7. dňa v mesiaci. Ľahko sa k nim dostanete v časti Moje objednávky. Stačí vybrať ID objednávky a prejsť do časti Dokumenty, kde si môžete stiahnuť faktúru.

Prepravné štítky si môžete stiahnuť v časti Moje objednávky na karte Dokumenty.

Potvrdzujúce e-maily sa odosielajú, keď náš kuriérsky partner potvrdí vyzdvihnutie zásielky (môže to trvať až 1 hodinu). Ak ste ho nedostali, skontrolujte priečinok so spamom alebo kontaktujte náš tím podpory.

Úprimne sa ospravedlňujeme, ak vaša zásielka prišla poškodená. Ako dôkaz si prosím urobte jasné fotografie zásielky a poškodenia. Potom láskavo prejdite do časti Moje objednávky a vyberte možnosť Podať reklamáciu. Náš tím podpory vás prevedie procesom reklamácie a pomôže vám tento problém promptne vyriešiť.

Once the courier collects your parcel, they weigh and measure it at the depot. If it comes out heavier or larger than what you entered when booking, they charge for the difference, and you can see both the declared and the measured figures on your order.The price runs on chargeable weight, whichever is greater between the actual weight and the volumetric (dimensional) weight, so the way to avoid a surcharge is to weigh and measure the parcel with its packaging before you book. There's a full br…

Most lost parcels come down to a label that came off along the way. It usually happens when the label's stuck to the wrapping instead of the parcel, so if the wrapping tears or slips off the label goes with it and there's no way to trace the shipment. Stick the label straight onto the parcel.Before you can claim, the parcel has to be confirmed as lost. Once it is, open the order in My Orders and click Submit Claim. Then:If you sent personal belongings, add photos of the parcel taken before you …

If your parcel turns up damaged, you claim the same way as a lost one, through Submit Claim in My Orders, but the team also needs to see what happened:Photos of the damage itself.Photos of how the item was packed, outer packaging included.Each damaged item on its own line with proof of its value, and no generic "Clothing" or "Items" entries, since those get turned down.Packing counts here too. If something wasn't protected well enough to survive normal handling, the claim can be refused.