Testemunhos empresariais

Parcel was delivered in 8 days

Parcel was delivered in 4 days

Puntuales en recogida y entrega, todo perfecto.

I used ecoparcel for a pick up in France & delivery in Belgium. Unfortunately the pick up did not go smoothly: the parcel was not picked up as agreed & only after my own follow up (there is no manual or automatic follow up on the ecoparcel's side) & chasing ecoparcel, this was eventually picked up 3 days later. Delivery did not happen within 1-3 days, but it took 6 days. Customer service was not helpful at all & there is no commitment for delivery terms, these were the exact words I received from customer service: The shipping timeline on our page is only an estimate and not a guarantee. There is also no compensation for the inconvenience or the work you need to do yourself to chase ecoparcel.

Transporation took 2 days

Thank you for the quick service

Thank you for the prompt and reliable service — much appreciated

Transporation took 5 days

We paid for the service at around 8 a.m. as we planned to ship the order today, but no label has been provided, even after contacting customer support. We are requesting a refund so we can use a different supplier, as we need to ship it as soon as possible. Unfortunately, we received no support or willingness to help from your team.

Transporation took 2 days