Avaliações

Simon was a wonderful helper in solving my case after a previous miscommunication by someone else in my team.

The process was very smooth and simple. From the booking, collection, and tracking the delivery. The price is very reasonable. The collection staff from GLS was so helpful, speaks good English.

Rapidez y eficacia. En menos de un día estaba entregado en el destino

My Tickets are continuously being ignored, and marked as closed or solved when I try to reach out. My parcel has been lost after a failed delivery, and my claim for compensation was denied (without me being told at first), and I have made an appeal and also requested a refund for the service, which is currently being ignored. In a response to my TrustPilot review you claim the recipient of my parcel should have received communication that there was a failed delivery and that the parcel was delivered to a parcel shop, but my mom who was the recipient, received no such communication at all. So we were both completely unaware that the parcel was at a parcel shop and needed to be collected. I thought there was simply a delay in the delivery since we had not been contacted at all, but when I finally logged in to check where my parcel was, and I could see the failed delivery, the parcel was already lost.

I am incredibly grateful to Simon for his kindness, expertise, and helpfulness. He helped me so much and showed infinite patience

Parcel was delivered in 2 days

Reliable. Pick up on time and delivery as scheduled.

quick and well done

Wonderful service, I needed a few items from Spain. The collection and shipment were done on the dates they gave me. I also think the price is wonderful.

We are happy with the service.