Avaliações

Resposta da Ecoparcel

Good afternoon,

As the delivery address provided was not a residential address but a student dormitory, and the parcel weight was recorded as 5.01 kg, the courier attempted to contact the consignee prior to delivery.

As there was no response, the parcel was redirected to the nearest parcel shop for collection.

Thank you for your understanding.

Resposta da Ecoparcel

Previously, your last three orders were collected without any issues by the same courier. However, there was a difficulty with the most recent order.

The same courier successfully collected parcels on:

• 16 Dec 2025 at 13:44 - Handed over by DANIIL
• 10 Dec 2025 at 13:01 - Handed over by DANIIL

For your latest shipment, the courier attempted collection on two occasions:

• 19 Dec 2025 at 14:44 - No answer by phone, no one opens the door.
• 22 Dec 2025 at 13:46 - No answer by phone.

Couriers follow preset daily routes, so collections in your area typically take place at approximately the same time in the afternoon.

The shipper was absent, payee havent purchased the Flexible Cancellation. Courier has wasted two days and two collection attempts - refund is not possible.

Additionally, the courier sent an email and/or SMS with a tracking link and live location to help coordinate the collection.