Etiquetas e documentação

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Pedimos desculpa se a sua encomenda chegou danificada. Por favor, tire fotografias nítidas da encomenda e dos danos como prova. Em seguida, aceda à secção As minhas encomendas e selecione Apresentar reclamação. A nossa equipa de apoio irá orientá-lo no processo de reclamação e ajudá-lo a resolver este problema rapidamente.

Pode descarregar as suas etiquetas de envio na secção As minhas encomendas, no separador Documentos.

As facturas de todas as encomendas concluídas são geradas automaticamente no dia 7 de cada mês. Pode aceder-lhes facilmente na secção As minhas encomendas. Basta selecionar o seu ID de encomenda e deslocar-se para a secção Documentos para transferir a sua fatura.

Once the courier collects your parcel, they weigh and measure it at the depot. If it comes out heavier or larger than what you entered when booking, they charge for the difference, and you can see both the declared and the measured figures on your order.The price runs on chargeable weight, whichever is greater between the actual weight and the volumetric (dimensional) weight, so the way to avoid a surcharge is to weigh and measure the parcel with its packaging before you book. There's a full br…

Most lost parcels come down to a label that came off along the way. It usually happens when the label's stuck to the wrapping instead of the parcel, so if the wrapping tears or slips off the label goes with it and there's no way to trace the shipment. Stick the label straight onto the parcel.Before you can claim, the parcel has to be confirmed as lost. Once it is, open the order in My Orders and click Submit Claim. Then:If you sent personal belongings, add photos of the parcel taken before you …

If your parcel turns up damaged, you claim the same way as a lost one, through Submit Claim in My Orders, but the team also needs to see what happened:Photos of the damage itself.Photos of how the item was packed, outer packaging included.Each damaged item on its own line with proof of its value, and no generic "Clothing" or "Items" entries, since those get turned down.Packing counts here too. If something wasn't protected well enough to survive normal handling, the claim can be refused.