Opinie

Unpleasant experience with guy collecting boxes, poor english, unfriendly and arrogant attitude

My package was picked up successfully, but after that it has all gone wrong. It was supposed to go from Czech Republic to Finland, but tracking showed it as ended up in a warehouse in Portugal. I contacted customer service which replied nicely that she would notify warehouse to send it to Finland as soon as possible. Now it has been marked as "outbound" for many days, and I've tried to contact customer service to receive an update and know if it has been sent, or where the parcel is, but I have not received any reply. Price is cheap and I'm willing to forgive first mistake, but now it's already 14 days since pickup, and I have no idea where in the world my package is.

Great delivery.

I am very unhappy to announce that my two parcels were not collected, despite my payment being successful. After contacting them, one member of the customer service reassured me that a new collection was issued for the next day, however, it has been two days since then and no-one has come for collection. In the meantime, I have constantly been contacting Ecoparcel via Facebook and e-mail to receive clarification regarding the next collection day, but Ecoparcel has failed to get back to me on the matter, which is extremely frustrating. I would like to see the issue being dealt with.

Had to pick up the parcel myself from the end of the street, rather than having it delivered to the front door. This might be the fault of GLS rather than Ecoparcel.

Quick, Easy and reasonably priced. I will use again.

My packaged traveled for 900 km in about a week (from France to Italy), it was timely collected and it arrived in good conditions. I had problems with the payment so I contacted the site help and they responded quickly suggesting a way to work around the problem. I used the 5€ newers discount so the shipment was particularly cheap (considering it was an international one). I am overally very satisfied, I will use the service again.

Highly economical, convenient and efficient service.

Best parcel company

First time with Ecoparcel.eu. A very pleasing experience! I will be using them from now on. Their tracking info is second to none, very important when sending items of value. Communication was excellent !