Opinie

Ho utilizzato Ecoparcel diverse volte. A parte questa volta, dove purtroppo c'è stato un ritardo a causa delle festività, sono sempre stati molto efficienti, veloci ed economici. Una piccola pecca purtroppo è la comunicazione con il customer care, quasi impossibile ed in ritardo. Per il resto assegno 4 stelle per il servizio, da anni ottima esperienza con loro.

My parcel has been marked as "delivered" but it was never received! Shipping address was a company with reception, and there is no name in the delivery name field on the Track and Trace. Who received it then? This is very serious: how would you EVER dare delivering a parcel to a company without signature / name of recipient! This makes me think to a fraudulent behavior. I dont mind if you take a day more or two for delivery, but how on earth can you miss the right address? Plus, without even indicating who you delivered to? Utterly unprofessional, and legally liable! This is a very suspicious accident, and will be enquired accordingly.

So very slow and still not delivered 5 data later

Pacco ( JY5MG5 ) ritirato con successo martedì 12 dicembre non consegnato al destinatario di Madrid dopo ben 15 giorni.Uno scandalo!

The guy of the delivery was really nice. Only the boxes were a bit damaged but everything inside is in perfect conditions.

Service was really good. My box arrived in less than 4 days, and in a great shape, nothing is broken. Amazing price/quality service ! I ll book again !

this is a SCAM noboday took my parcel, nobody answered my emails and they still have my money. I won't stop until I get my money back

Il pacco è arrivato con un notevole ritardo. La consegna è avvenuta dopo 10gg lavorativi invece di 3-5gg come scritto sul sito. La tracciabilità on-line un'po irregolare e confusa. Arrivavano segnalazioni solo ogni 2/3gg. D'altra parte il corriere alla consegna è stato molto gentile, si è annunciato con un'anticipo che ha permesso a destinatario di organnizarsi.

I have lost my parcel with this service, they do not call back, they do not refund anything, they have unreliable partners abroad that perform their service in unacceptable manner. I strongly do not advise to use this service, guys!

Great value service, I like that you can track your parcel throughout its journey. The only thing that could be improved is the timeframe given for collection and drop off. Knowing roughly which part of the day these happen at least ie. morning or afternoon, would greatly improve the service and customer satisfaction.