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Antwoord van Ecoparcel

We're glad to hear your shipment from Croatia to Sweden went super smoothly. We appreciate your support and look forward to working with you again!

Antwoord van Ecoparcel

Thank you for your feedback! We're happy to hear everything went perfectly from start to finish with your shipment from Portugal to Belgium. We appreciate your trust and look forward to working with you again!

Antwoord van Ecoparcel

We're glad to hear everything went perfectly with your shipment from France to Italy. We appreciate your support and look forward to working with you again!

Antwoord van Ecoparcel

Siamo felici di sapere che la raccolta e la consegna del pacco sono state impeccabili e rapide. È fantastico che tu abbia già programmato un'altra spedizione — non vediamo l'ora di occuparcene!

Antwoord van Ecoparcel

Hi Nuno,

Thank you for your feedback, and we're sorry to hear about the frustration you've experienced.

We've reviewed all of your orders and can confirm that they have been marked as Completed following successful delivery. Our platform relies on tracking data imported directly from the courier handling the delivery, and updates typically occur once every 24 business hours or when the parcel enters or leaves a depot.

In some cases—such as direct transportation between countries (e.g., Portugal to Spain)—you may only see one inbound and one outbound status, as the parcel moves straight from origin to destination with minimal depot stops.

Once the courier confirms a Delivery Successful status, the order is finalized and automatically marked as Completed in our system. Invoicing for completed orders is then processed at the end of each month.

We truly appreciate your continued use of our service and regret that this recurring issue has affected your experience. If you still have concerns or need specific receipts sooner, please feel free to reach out via our Help Center—we’re here to assist.