Beoordelingen

I was planing to send my package with ecoparcel. Two days before pick up, I cancelled it online due to a change of plans but the pick up team still showed up. No package was sent but still I was charged. I asked for my money back and someone working there called Melissa told me the money was back into my account as credit... I explained again I wanted my money back on my account. After having said this I never got a reply from them again. Melissa, EcoParcel and everyone in the customer service is deliberately ignoring my emails and keeping money which is not THEIRS! Since there is no phone number I can use to reach out to them, the only thing left to do is to continue emailing them each week, to comment on their facebook page with this terrrible experience and write reviews such as this to warn other potential clients NOT to use them!

Very professional service. Will definitely use them again. Will recommend to friends and family

I've used Ecoparcel many times and I was always very satisfied especially my last order. It took 4 days instead 6/8 expected.

The courier stole my package so the package was never delivered. They do not respond on my emails and after i responded on facebook they blocked me. The package was worth 300 pounds !!!!! Do not send anything with ecoparcel.

I was able to send send and receive my luggages without any delays. The tracking info is very helpful to make me feel at ease of the location of my packages.

Thanks very much

My 2 parcels were transported from Denmark to the Netherlands in 2 days. The only drawback was that I had to take a day off from work because of the collection period (from 8.00 to 18.00). Same with the delivery.

Parcel delivered

Provided the best price for a large parcel to be transported from Spain to Denmark. GLS was their chosen courier and the parcel arrived on time and undamaged.

We arranged the shipment of a box to the UK from Rome to addressees who were WAITING for it. When it had not arrived after way too long, we were forced into a ridiculous amount of correspondence with "customer service" people - no number to call, no human contact, no response to our efforts to engage - after we were told the courier attempted to deliver and the package was refused. LIES! The order disappeared from the tracking radar after pickup in Rome so no way to verify this "story". The package was eventually found in deposit and returned to us. Full disclosure: we were reimbursed the Ecoparcel charge but NOT the cost of the Italian courier return charge within Italy (MORE than the Ecoparcel charge). Our efforts to get reimbursement have NEVER been answered. NONE of this was necessary if the firm had simply reimbursed us, admitted their mistakes, written off their costs as the cost of running a business and I would be writing an entirely different review. BEWARE! There is no way to engage with this business if something goes wrong and you have to pay.... I have come back in to add that I totally understand the review following mine - very similar story, you have my sympathy. And I have the distinct impression that many of the short, sterling reviews are fabricated...not at all hard to do these days.