Beoordeling #3718

I sent two boxes: one should be destinated in Italy (1) and one in Spain (2). I put the CORRECT LABELS on the parcels and the carrier was wrong, delivering the box 1 in Spain, even if I paid for delivering the parcel in Italy and the box 2 in italy, but I was expected it in Spain. That caused me a lot of issues! I sent thousands of mails to the "customer care", sending pictures of the boxes and talking with Larry, Liza and Gabrielle but they didn't solve the issue at all. At the end Larry stated: "Hope you will accept our apologies, you can send more than one parcel per day, thus, courier has to be advised to label parcels correctly. As two orders were to be picked up at the same day, advisory email have been sent to email of a Shipper. Unfortunately, we cannot proceed with full refund only with a partial one." For me, that's not a customer service and I hope that their managers or supervisors can realized the lack of soft skills they have had. I paid Ecoparcel a lot, their carrier was wrong and they can only proceed with a partial refund, even though I did it everything correctly and I did not receive any service from you, only a lot of damage.