Beoordeling #3660

How can I put it nicely. - Crappy website, it's full of bugs, the help pages are almost empty - No confirmation email summarizing the order - No helpful tracking - Very long pick-up/delivery window (8am-6pm), and in my case the parcels were picked up after 7pm! - No phone number to contact anyone (Ecoparcel or the local companies handling the parcels) - The insurance conditions are so strict that you'll probably almost never get a compensation if your parcel is lost (the list of restricted items is endless, plus they want to see the receipts proving you bought the lost items... NO I didn't keep any receipt for the countless little things I put in this box...) - The parcels that did arrive were in a very bad condition. - Customer support answers most of the time but it's been a month since I contacted them and I still have no news about my missing package. Conclusion: The price is low for a reason. Would not recommend. If anyone from Ecoparcel is reading this: - If you want your customers to stay, you have to make them happy. I am not happy. - The receipt thing is outrageous. If you lose a parcel, you should refund the full value of insurance. No matter what was in it, it was valuable to us! You'd spend 100 euros and get back so much more when I use your services again and recommend them to friends. - You're an online service! Fix your website!!! Edit: And if I might add, my review was first challenged by Ecoparcel and taken down until I proved my order was real with the invoice. These guys seem to be spending more time challenging negative reviews than fixing their customers problems. Still no sign of my lost parcel, and no definite answer about it, and it's been almost 6 weeks I reported the issue.