Beoordeling #3526

I had the worse experience with ecoparcel. I had ordered over a month ago, my packages from Denmark to be shipped to Germany, to company that receives parcels. Ecoparcel, when got the packages, despite the fact I had my full name, and all the details needed, they did not wrote my name on the parcels, only the address of the company, having as result, the company in Germany not to be able to accept three packages with unknown recipient. So I contacted ecoparcel, to figure out what for, my packages had not arrived to the final destination. I need to mention here, that on the tracking information on the website, the case was referring as "complete", which was not the case. Since the people in Ecoparcel could not find their fault, I started searching and I found out the reason why my parcels were not delivered. It is the one that I mention above, that they did not write my name on it, the recipient's name!!!!!! They had already passed 2 weeks! Finally they sent to the correct address with the correct recipient name, only the 2 out of 3 packages, so I contacted again to find out why the last package had not been sent and to ask them to send. However I never got a direct answer and of course an other 2 weeks period passed without my last package has arrived. On the contrary they sent it back to Denmark, and they informed me 4days after they sent it back. I have already asked for refunding and compensation, because I have lost too much personal time and money, in order to buy whatever I needed, since mine were travelling around Europe. Of course, I did not get any answer about it either. I have paid a huge amount of money, it has passed more than a month and still missing my last package. I was very kind and patient, but when people in ecoparcel realized the huge mistake they have made, stopped answering quickly, and did not answer my main questions. I strongly demand for compensation and my package for free to the address given. Unfortunately it is the most unprofessional service I have ever faced. I hope I can get what I deserve as a customer.