Beoordeling #2765

EDITED: Received my packages from Toulouse, France to Vienna, Austria. Total shipping time is about one week after the pickup. I created a shipping order to ship household objects from Toulouse, France to Vienna, Austria. Order was created more than a week in advance to the pickup date and paid immediately. But nobody showed up on the on the pickup date. Only then I realized they have not listed any phone to contact them for help! Only way to contact them is sending an email, which was not answered for three days. What kind of legitimate business doesn't have a phone line for customer support? I had requested my neighbor to wait at the apartment to handover the packages who was waiting whole day without any response from them. They contacted me immediately after leaving a review here! They picked up the package 2 days later than the contract date, my three lovely neighbors had to coordinate and stay back home to handover the packages. Thy finally picked up the packages two days later. Bottom line is, it is reasonably priced service, but they need to fix their courier contractor and abysmal customer support. I got an email reply to to an inquiry regarding the failure to pickup three days later, stating they are sorry but will be picked up soon, funny part was the packages were picked up one day before I received this email. So there is total communication breakdown in your customer support and logistics department. If you can fix that one can live with that.