Beoordeling #1104

Sadly it's a hit and miss. My first order was perfect but the current one is simply a huge big mess. They were supposed to come yesterday to collect the parcel, nothing happened and when I contacted the customer support (no number provided, so everything takes a lot of time), after a few hours they simply said that they would contact the depot and then stopped replying. I'm moving out today and after several attempts to make contact and ask them what I'm supposed to do with this parcel, I got no replies and the order is simply in Out for Collection state. There is simply no way to contact either them or the courier in real time. It's a pity, but I strongly suggest to use another service if you really need to make sure that the collection process goes smoothly (who doesn’t want to though?). === Update after getting a comment here on TrustPilot (It's a short version of what I told them on their internal ticketing system that I post here for transparency) It's noon and no replies except on TrustPilot. Honestly, I'm very disappointed that there's no direct contact to sort this out in real time, there's no way to edit my order to specify a different address, there is basically no way to know what is going on. This is causing me major issues and I am sorry, but the score on TrustPilot right now is the least of my concerns. To be clear, the problem is not the fact that a collection might be delayed, the problem is the total lack of transparency on what's going on and how a missed/delayed collection is being dealt with. === Update six days later The old order has been cancelled and I've been refunded. I've then created a new order and today the parcel hasn't been collected again for lack of time. It starts feeling like a joke but hopefully it'll be collected tomorrow.