Atsauksmes

It arrived on time and in good state but the tracking could be more precise

Absolutely brilliant, greatly improved over previous service. Ordered Tuesday, pickup Wednesday in Italy, delivered in perfect condition today (Friday) in Germany and the tracking was properly updated in a timely manner. This was my 4rth or 5th parcel and won't be my last. Great stuff, Ecoparcel, keep it up!

Todo ha ido genial y en la primera experiencia he disfrutado de un descuento, mucho mejor que facturar maletas en el aeropuerto. La única pega es que no tienen un horario establecido de recogida ni de entrega.

The parcel was delivered even faster that urgent mail! Spain - The Netherlands only in 5 days (weekend included)! I truly recommend Ecoparcel.

No Problems, all perfect!

DO NOT book with this company!!!! WORST SERVICE EVER!!! I had to move country and booked two parcels for one day. They never showed up and ignore my messages. I already had to take my flight but my parcels are still in my old flat after 5 working days. All they do is making excuses with the reason there was a "lack of time". Now I have to organize another company and friends to pick up my parcels because they cannot stay there. I have no one to contact and they already got my money!

Extremely easy pick-up and delivery. Received my parcel from Denmark to Germany in only 2 days, despite the advised time being 3-6 days. Very impressed.

I'm sending several boxes in different days. The first 3 arrived quickly and safely. All is good except: it's impossible to get in contact with them! I've tried FB, direct email, phone in London. Nobody answers! I had to change something that was wrong in the second order and it's impossible to get any help. Not a real call center (not one actually), no assistance at all. You open a ticket, but you don't get answers and you don't know what to do. It's a great service, but this is really annoying. So be sure: do not make any mistakes is placing the order. Also: waiting all day for the pickup can be a problem, it will be much easier at least to choose between morning or afternoon.

Lineas generales bien. Mejorar: El mensajero tanto para la recogida como para la entrega, deberia contactar telefónicamente con el remitente/receptor, con antelacion a la hora de recogida/entrega, acordando un margen de tiempo (maximo 2 horas). Ello evitaria muchos trastornos.

Very good service. Easy to follow the parcel to destination. Parcel in good shape.