Atsauksmes

Pongo una estrella porque no se puede poner ninguna!!!!!! Tenían que pasar el 19 de diciembre (no pasó nadie a por el paquete) ni tampoco avisaron aunque tenían el número de teléfono claro. Salía como recogido mientras yo aún lo tenía en casa. Me quejo al transportista, me quejo a ecoparcel y nadie contesta. Era un regalo de navidad que tuve que enviar al final por correos y no llegó a tiempo tampoco. Servicio de atención al cliente NULO por parte de ecoparcel. He enviado un montón de e-mails y no contestan a nada (solo uno después de ser muy pesada, que darían la orden al transportista para pasar a recogerlo cuando ya había pasado navidad y yo ya lo había enviado por correo normal) les he pedido que me devuelvan el dinero y sin contestación, aunque he visto y leído que no soy la única, LE HA PASADO A MÁS GENTE!!!! Siempre he contratado por otra página y ningún problema, no sé porque cambié la verdad! He perdido el dinero sin tener ningún servicio, pero no me volverá a pasar.

Excellent service .. best delivery within expected time.. highly recommended

good service. the parcel was collected on the agreed date and arrived unscathed. cheap price, but you have to wait the whole day until your parcel is collected or you have to provide access.

I shipped a package with ecoparcel, the package never arrived and I was informed that they had lost it. I made a claim to receive a refund since I had insured the package (this was in October). After dozens of e-mails I still haven't even received an answer for my claim and now it January.

I do recommend this company. Everything worked out very well for a cheap price. The box took more time to arrive than expected, but it is Xmas time, it is understandable.

Pacco arrivato nei tempi previsti! Soddisfatto al 100%.

ordered on 15th Dec...delivered on 27th Dec a bit over the promised 3-5 working days. However it was the christmas period so understandable. Other than that the service was very good...would recommend and use again. Overall the experience is very good, good communications, good customer service and good tracking information thank you

No customer service - 2 parcels lost. Sent 2 parcels using Ecoparcel (November 2017)- one for the UK and one for Germany. The currier (GLS) mixed up the two parcels (which both had the right Ecoparcel label) - so the parcels ended up in the wrong countries. Have been in contact with Liza from Ecoparcel app. 6 times since the incident. She has promised to solve the problem but nothing has happened. I'll try to solve this issue through Trustpilot - hoping that Ecoparcel will act. Regards Jesper

Great service and value for money.

Very efficient, prompt and easy to deal with. Very straightforward booking process, prompt pick-up, minimum delays over festive season, very happy customer.