Atsauksmes

delivered to Italia in only 6 days!

Unacceptable service The parcel was not delivered in 4-6 days but in 13 days, which is unacceptable. Friends parcel picket at the same time from same address came 5 days earlier. The condition of the parcel is like someone took a baseball bat and hit it at least 20 times. It's almost unrecognizable. Honest delivery dates, carefully chosen partners for delivery and better service will do wonders. Only if Ecoparcel wanted it.

Brussels to Berlin in 3 days, It's getting a bit expensive but get the work done.

Nice service and quick delivery

timely pick up & delivery & great prices!

The parcels arrived as expected and I received notification emails along the way to know the status of the collection and reception of the parcels.

Servizio terribile, non lo raccomando a nessuno! Ho spedito due pacchi dal Belgio all'Italia in data 6 febbraio e, mentre uno dei due è arrivato senza problemi, non ho ancora avuto notizie per quanto riguarda il secondo. Il servizio clienti può essere contattato solo via mail, le risposte arrivano dopo giorni di attesa e non forniscono alcuna informazione utile. Mi era stato assicurato che il pacco sarebbe stato rispedito al mittente ieri e invece nulla. A quanto risulta dal sito il pacco è stato ripetutamente spostato tra il Belgio e l'Italia senza mai essere consegnato. Non sono ancora riuscita ad avere alcuna spiegazione relativa al motivo di questo ritardo imperdonabile, e sono giorni che non ricevo risposta alle mie email.

It's easy to book, collection is quick and I never had a problem!

Everything went great, except that I had to wait for a few hours... It would be great to have an app saying when the courier will pass by.

I was not very happy with the service. It took longer than the time mentioned to have my boxes delivered and when it arrived it was missing one. It arrived eventually after a few days. However, support is very slow, the agents are nice and very polite but it takes a week for them to reply a message to us. They need to keep in mind that are people's personal belongings and we can get a bit anxious if we have no idea where our things are and no reply from support does not help. I don't think I will try this service again.