Atsauksmes

Dear Sir/Madam,

I refer to your response stating that compensation cannot be provided for the contents of my shipment, as it contained a SIM card.

While I acknowledge that compensation for the contents may be excluded under your internal Terms & Conditions, I must clearly state that this does not remove your legal obligation to refund the courier service fee, as the delivery service was not completed.

Shipment details (for reference):

Tracking number: 988887864436
Dispatch date: 23 December 2025
Route: Poland (Poznan) to Hungary (Debrecen)
Booked via: EcoParcel
Carrier: GLS

The shipment has had no tracking updates since dispatch and has not been delivered within a reasonable timeframe. This constitutes loss of shipment and non-performance of the contracted service.

Under EU Consumer Rights Directive (2011/83/EU) and general EU contract law principles, when a paid service is not performed, the consumer is legally entitled to a full refund of the service fee, regardless of any exclusion relating to the contents.

Furthermore, under the CMR Convention governing international road transport, failure to deliver a shipment places liability on the carrier or contracting party at minimum to refund the transport charge when delivery is not fulfilled.

Therefore, I formally request:

1. Written confirmation that the shipment is officially declared lost
2. Immediate refund of the full courier service fee paid
3. Written closure of the case

Please note that refusal to refund the shipping fee on the basis of content exclusion is not legally valid under EU consumer law.

If this matter is not resolved within 14 calendar days, I will escalate the complaint to:

- EU Consumer Centre (ECC)
- Polish Consumer Protection Authority (UOKiK)
- Hungarian Consumer Protection Authority

I expect your response in writing.

Yours faithfully,
Thalakkodi Rajesh
Poland

TRACK.ECOPARCEL.EU/6NMQQ5

The package has been lost and never received by recipient. You delivered it to the wrong address

The packages are intact, no damage and fast delivery.

so good

Transporation took 3 days

Great service!

If it goes well, ok, it goes well but you need to still stay on top of the track and tracing. If it goes wrong, which is does quite often; with no-shows of drivers for example, the support service is a nightmare. Slow responses and often hiding behind their "flexible cancellation" policy or their logistic partner. If you don't add those 3 euros on each parcel, you always end up paying for cancellation, for rebooking, etc, etc.. It's time consuming to add orders at the platform and business profile is for large volumes per week which most small entrepreneurs don't have. Up to now, only 20% of the parcels arrived within estimated delivery date. Overall the most competitive pricing for heavy parcels, that's probably the only reason why I continue the use of the platform.

Toujours parfait. Tarifs compétitifs, aisance de transaction et colis toujours reçus en bon état.

I purchased a delivery service advertised as taking 2 to 4 days from France to Czechia; however, the delivery ultimately took 2 full weeks. No explanation was provided for the delay, no one was reachable except an automated online system, and no commercial gesture was offered to acknowledge or compensate for the inconvenience caused. Very disappointed.

The package has arrived very fast from Lithuania to Croatia. Just 5 working days.